Field Services Operations Leader

🕒 il y a 14 jours

🐎 Kentucky, Ohio, +3 états de plus – Distant

🐎 Kentucky – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Temps Plein

🟠 Senior

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ABB

Site WebLinkedInTous les Emplois

10 000+ employés

⚡ Énergie

🔧 Matériel

🤝 B2B

💰 €545 852 720 Post-IPO Debt - ABB en 2023-11

Energy • Hardware • B2B

ABB est une entreprise technologique mondiale spécialisée dans l'électrification, l'automatisation industrielle, la robotique, le motion et les produits et services énergétiques. Elle conçoit, fabrique et entretient des équipements tels que des moteurs, des entraînements, des équipements moyenne et basse tension, des transformateurs, des infrastructures de recharge pour véhicules électriques et des systèmes robotiques. Elle fournit également des logiciels et des services de cycle de vie à des clients dans les secteurs des services publics, de l'industrie, des transports et des infrastructures pour améliorer l'efficacité et permettre un avenir connecté numériquement et à faible émission de carbone.

Description

• Manage the daily activities and performance of field service technicians. • Support workforce planning, scheduling, and resource allocation to ensure timely and effective service delivery. • Provide on‑the‑ground guidance, coaching, and technical support to field personnel as needed. • Monitor technician performance, productivity, and adherence to service standards and KPIs. • Participate in hiring, onboarding, and ongoing development of field service staff. • Ensure high‑quality service execution aligned with ABB ELSE standards, safety requirements, and customer expectations. • Support resolution of escalated service issues, coordinating with technical experts and management when necessary. • Maintain strong customer relationships through clear communication, responsiveness, and problem‑solving. • Assist in reviewing service reports, documentation, and compliance records for accuracy and completeness. • Reinforce ABB safety culture and ensure all field activities comply with safety policies, procedures, and regulatory requirements. • Conduct field audits, job observations, and safety checks to promote continuous improvement. • Assist in analyzing service data, identifying trends, and recommending improvements to processes, tools, and workflows. • Support implementation of new programs, technologies, and operational initiatives.

🎯 Exigences

• Bachelors Degree and 5+ years of experience in field service, technical service operations, maintenance, or a related industrial/technical environment OR a special combination of education and experience. • Demonstrated experience in team leadership, coordination, or supervisory responsibilities. • Strong understanding of field service operations, safety practices, and customer service principles. • Excellent communication, organizational, and problem‑solving skills. • Ability to travel within the Central Area Territory as needed. • Experience in industrial equipment, electrical systems, automation, or energy solutions. • Familiarity with ABB products, service processes, or enterprise systems. • Proven ability to coach and develop field personnel. • Strong analytical skills with the ability to interpret service data and performance metrics.

🏖️ Avantages

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. • Choice between two dental plan options: Core and Core Plus • Vision benefit • Company paid life insurance (2X base pay) • Company paid AD&D (1X base pay) • Voluntary life and AD&D – 100% employee paid up to maximums • Short Term Disability – up to 26 weeks – Company paid • Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. • Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance • Parental Leave – up to 6 weeks • Employee Assistance Program • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption • Employee discount program • 401k Savings Plan with Company Contributions • Employee Stock Acquisition Plan (ESAP)