Senior Field Service Technician

🕒 il y a 20 jours

🏖️ New Jersey – Distant

🏖️ New Jersey – Remote

💵 $83 300 - $133 280 / an

⏰ Temps Plein

🟠 Senior

🔧 Ingénieur Service Itinérant

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ABB

Site WebLinkedInTous les Emplois

10 000+ employés

💼 Conseil

📦 Logistique

🚗 Transport

💰 €545 852 720 Post-IPO Debt - ABB en 2023-11

Consulting • Logistics • Transport

ABB est une entreprise technologique mondiale spécialisée dans l'électrification, l'automatisation industrielle, la robotique, le motion et les produits et services énergétiques. Elle conçoit, fabrique et entretient des équipements tels que des moteurs, des entraînements, des équipements moyenne et basse tension, des transformateurs, des infrastructures de recharge pour véhicules électriques et des systèmes robotiques. Elle fournit également des logiciels et des services de cycle de vie à des clients dans les secteurs des services publics, de l'industrie, des transports et des infrastructures pour améliorer l'efficacité et permettre un avenir connecté numériquement et à faible émission de carbone.

Description

• Execute service work as per work instructions and in accordance with ABB quality and safety guidelines • Deliver quality customer service and execute service work as per customer order and expectation • Ensure customer retention by effectively communicating the service work timeline and expectations • Work on-site with customers to identify opportunities for operational improvement and eliminate pain points • Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas • Execute installation, commissioning, maintenance, repairs, upgrades, retrofits, end-of-life services, and replacements • Support the certification process of Associate Field Service Technicians and Field Service Technicians • Coach technicians and supervise complex site activities • Prepare material lists for service activities and ensure quality standards • Identify potential equipment failures and recommend corrective actions • Contribute to customer satisfaction by building and maintaining positive relationships • Identify potential new sales opportunities while addressing customer needs

🎯 Exigences

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 6+ years’ experience servicing critical power equipment OR Associates Degree in electrical technology with 8+ years’ experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (10+ years) servicing critical power equipment • Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization • Advanced level of ability to use Microsoft Office products • Moderate ability to Project Manage using MS Project or Excel • Advanced ability to write test plans and reports detailing test results • Advanced ability to stay organized and meet deadlines on administrative duties • Works with a sense of urgency and ownership; until the job is complete! • Candidates must already have work authorization that would permit them to work for ABB in the US.

🏖️ Avantages

• Health, Life & Disability plans • Choice between two medical plan options • Choice between two dental plan options • Company paid life insurance • Company paid AD&D • Voluntary life and AD&D • Short Term Disability • Long Term Disability • Supplemental benefits • Parental Leave • Employee Assistance Program • Health Advocate support resources • Employee discount program • 401k Savings Plan with Company Contributions • Employee Stock Acquisition Plan (ESAP) • 11 paid holidays • Vacation based on years of service