Customer Solutions Engineer

Emploi pas sur LinkedIn

🕒 il y a 6 jours

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Ingénieur Solutions

👻 Score fantôme 13%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Abnormal Security

Site WebLinkedInTous les Emplois

501 - 1000 employés

🔒 Cybersecurity

Cybersecurity

Abnormal offre une protection totale contre la plus large gamme d'attaques, y compris le phishing, les logiciels malveillants, le ransomware, l'ingénierie sociale, l'usurpation d'identité d'exécutifs, le compromis de la chaîne d'approvisionnement, le compromis de comptes internes, le spam et le graymail.

Description

• Serve as a flexible technical resource CSMs can bring into challenging or recurring account situations that a standard support case isn't built to resolve • Take on short-term, project-based technical engagements for customers without a dedicated TAM • Partner with CSMs to assess customer technical needs, join investigative or best-practices calls, and determine the right next step • Lead hands-on platform optimization, including configuration reviews, best-practices setup, and proactive tuning that prevents issues from recurring • Document session recaps and next steps in the CRM so recommendations are clear to the customer and visible to the broader team • Advise customers on underused contracted features and flag upsell or professional services/deployment opportunities where relevant • Recognize when a situation exceeds the role's scope and hand it to the Critical Situation Manager or Technical Support with a clear, documented hand-off • Surface patterns across engagements to Product, Engineering, and Customer Success to drive systemic improvement

🎯 Exigences

• 3+ years in a customer-facing technical role (email infrastructure, IT security/administration, engineering, or technical support) in enterprise SaaS or cybersecurity • Solid grounding in Abnormal's platform and configuration best practices, sufficient to work independently with customers without a senior technical resource in the room • Strong triage judgment; able to recognize quickly whether a situation calls for hands-on technical guidance or a more senior technical resource • Comfortable stepping into a customer relationship for a defined engagement and stepping back out; this is not a standing account-ownership role • Able to manage multiple concurrent, time-bound engagements across a broad book of business rather than a fixed set of named accounts • Excellent communication skills across technical and business stakeholders, including comfort presenting to senior customer stakeholders • Familiarity with email authentication/delivery protocols and cloud email platforms (Microsoft 365, Google Workspace) • Prior experience in a floating/pooled technical resource model (e.g., professional services, deployment, or solutions engineering)

🏖️ Avantages

• Pre-employment checks in line with prevailing legislation and Abnormal AI's security and privacy standards • Equal opportunity employment