Technical Services Specialist

🔥 il y a 14 heures

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🚫👨‍🎓 Aucun diplôme requis

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Absorb Software

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2003

💼 Conseil

📣 Marketing

🏥 Santé

💰 €59 000 000 Private Equity Round - Absorb LMS en 2017-09

Consulting • Marketing • Healthcare

Absorb Software est un fournisseur de système de gestion de l'apprentissage (LMS) alimenté par l'IA qui propose une plateforme cloud pour la formation en entreprise, l'intégration, la conformité, le perfectionnement, l'éducation des clients et le renforcement des partenaires. Sa plateforme SaaS inclut l'édition de cours, une vaste bibliothèque de contenus, des rapports et analyses, des intégrations avec les systèmes HCM/CRM, un e-commerce pour la vente de cours, et des agents IA pour personnaliser l'apprentissage et simplifier l'administration. Absorb s'adresse aux équipes RH, L&D, conformité, réussite client et partenaires dans les organisations de toutes tailles, en mettant l'accent sur l'évolutivité, la sécurité et un ROI mesurable.

Description

• Lead scoping sessions, confirm requirements, and build achievable project plans aligned with technical realities and client goals • Manage integration and data projects end-to-end, ensuring timely and high-quality delivery • Translate complex technical concepts into actionable, client-friendly guidance • Build trust-based client relationships through clarity, reliability, and service excellence • Implement and maintain data imports, exports, and system integrations using Absorb’s technical toolset • Support and deploy advanced integrations, including RESTful APIs, Single Sign On, CRM/HRIS connections, and turnkey integration packages • Troubleshoot and resolve data challenges • Advise clients on data modeling, validation, governance, and integration design best practices • Contribute technical expertise to BI and analytics discussions • Mentor and support Technical Services Specialist I team members • Serve as a subject matter resource for complex or high-visibility integration projects • Lead or contribute to continuous improvement initiatives involving processes, documentation, and client experience • Partner cross-functionally with Product, Technical Support, Client Success, Engineering, and other teams to solve technical and data challenges

🎯 Exigences

• Minimum 2+ years of experience implementing integration or data solutions for a SaaS platform or equivalent technical role • Demonstrated success in a client-facing technical role with a focus on communication, clarity, and expectation-setting • Strong understanding of data models, validation, transformation, and system-to-system integration concepts • Ability to analyze and translate complex business requirements into clear technical approaches and recommendations • Proven ability to manage multiple projects while maintaining high standards of documentation and service • Comfortable working independently while collaborating effectively across teams • Familiarity with AI tools and agents • Experience with Zendesk, JIRA, Confluence, and related operational tools preferred • Experience working with APIs, SSO (SAML/OAuth/OIDC), and SQL preferred • Familiarity with common CRM and HRIS connectors, including Salesforce, ADP, UKG Pro, BambooHR, Dayforce, and Workday preferred • Exposure to BI tools such as PowerBI, Sisense, or Snowflake preferred • Second language (French or Spanish) is an asset • Successful candidates must undergo pre-employment background screening, including a criminal record check • Must provide proof of legal eligibility to work in the country applied to without sponsorship

🏖️ Avantages

• Fully remote-first work with flexible work arrangements • Comprehensive health and wellness benefits • Retirement savings programs • Eligibility for two different bonus plans • Generous time off • Comprehensive medical and dental benefits based on country of location • New Hire Equipment Allowance • Monthly Flex Allowance • Career growth and internal mobility opportunities • Employee-driven DE&I programs • AI-supported recruitment process with human screening and final hiring decisions