Cruise Consultant

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Internova Travel Group

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 2008

🤝 B2B

👥 B2C

B2B • B2C • Travel

Internova Travel Group est une entreprise de services de voyage renommée, spécialisée dans la fourniture de solutions variées liées aux voyages. L'entreprise propose des services tels que les voyages de loisirs, la gestion des voyages d'affaires et les croisières, répondant aux besoins diversifiés de ses clients. Avec un fort accent sur la satisfaction client et les expériences de voyage innovantes, Internova vise à améliorer la manière dont les gens voyagent et explorent le monde.

Description

• The Cruise Consultant delivers highly personalized services for existing and new clients. • Incumbent is expected to be able to fulfill all aspects of a booking a client’s vacation with minimal supervision. • Cruise Consultants is confident in all products and procedures within Cruise Specialists and has established sales targets incumbent must meet. • Our mutual goal is to ensure a flawless experience and noteworthy service when working with Cruise Specialists clients. • Research and prepare proposals to present to clients. • Provide clear, accurate pricing, along with the benefits of working with Cruise Specialists. • Provide recommendations for all ancillary items including insurance, hotels, and air. • Process quote requests from all lead channels on a timely basis and inputs transaction details into Agent Mate reservation system. • When appropriate, follow up. • Ensure clients receive all information needed for their vacation, including travel requirements, visas, final payment notices and other reminders. • Able to book cruise reservations with all cruise lines, and when possible, utilizing the online booking engines. • Provide exceptional customer service to existing, new and referred clients. • Address client issues as they arise and involve management as appropriate. • Participate in other duties and projects as assigned by Director of Sales.

🎯 Exigences

• 5+ year travel industry experience required, in the cruise market preferred • Knowledge of most cruise lines, ships, and destinations around the world • Knowledgeable of the various Cruise Line booking tools • Exceptional proven sales and customer service skills • Competent with Excel, Word and Zoom and able to absorb new technology • Friendly disposition with a natural willingness to do more than is expected • Ability to work independently as well as a team member, self-starter • Excellent written, verbal, and interpersonal communication skills • Outstanding organizational skills, attention to detail and the ability to multi-task • Ability to work under pressure while maintaining a high level of accuracy • Ability to recognize when management involvement is necessary • Ability to absorb and retain, or keep easily found records of much information • Cruise Line or Travel Agency experience is required.

🏖️ Avantages

• choice of two medical plans and two dental plans • vision insurance • flexible spending accounts (FSAs) • company-paid life insurance and AD&D • optional additional life insurance and AD&D • disability insurance • paid parental leave • paid time off • 401k Plan with company match • discounted employee travel options • access to LinkedIn Learning webinars and courses • discounted pet insurance and auto, home, & renters insurance