Director, Operations – Partner Programs

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Internova Travel Group

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 2008

📦 Logistique

🏨 Hôtellerie

✈️ Tourisme

Logistics • Hospitality • Travel

Internova Travel Group est une entreprise de services de voyage renommée, spécialisée dans la fourniture de solutions variées liées aux voyages. L'entreprise propose des services tels que les voyages de loisirs, la gestion des voyages d'affaires et les croisières, répondant aux besoins diversifiés de ses clients. Avec un fort accent sur la satisfaction client et les expériences de voyage innovantes, Internova vise à améliorer la manière dont les gens voyagent et explorent le monde.

Description

• Provide strategic leadership, operational execution, and performance management for global proprietary programs • Oversee Internova program suite administration, supplier partnerships, annual RFP processes, contract management, rate auditing, operational support, data integrity, program distribution, and compliance • Develop and implement operational strategies to improve efficiency, scalability, supplier engagement, and program performance • Optimize hotel participation, supplier selection, and market coverage based on advisor, traveler, and business unit needs • Direct annual hotel program logistics and partner participation • Lead the annual hotel RFP process, including platform administration, supplier communications, participation strategy, timelines, contract execution, rate loading and auditing, quality assurance, reporting, and analytics • Oversee sourcing, contracting, onboarding, pricing, distribution, compliance, account aging, supplier participation, promotions, and performance monitoring • Manage hotel data administration and program accuracy • Oversee ongoing rate audits and quality assurance across programs, distribution channels, and GDS platforms • Manage corrective action plans for discrepancies or compliance issues and leverage AI-powered auditing tools • Act as liaison between Partner Relations and Technology teams for program launches, platform enhancements, system updates, and maintenance • Support hotel distribution technologies, GDS platforms, CRS systems, booking tools, and RFP platforms • Manage program data, dashboards, reports, and performance metrics for strategic decision-making • Monitor supplier production, participation trends, market demand, traveler preferences, and program performance • Lead, mentor, and develop the Program Operations team, including Support Desk, RFP Administration, Rate Audit, and Promotions • Establish performance expectations, conduct evaluations, and support employee development and succession planning • Serve as escalation point for complex supplier, advisor, agency, and operational issues • Serve as subject matter expert on hotel programs, partner relations, rate auditing, hotel content, and hospitality distribution • Lead or participate in strategic initiatives and cross-functional projects

🎯 Exigences

• Bachelor's degree in Hospitality Management, Business Administration, Travel Management, or a related field; equivalent experience may be considered • 10+ years of progressive leadership experience within the travel, hospitality, or hotel industry • Significant experience in hotel program management, supplier relations, hotel sourcing, and contract negotiations • Advanced knowledge of hotel RFP processes, CVENT/Lanyon platforms, hotel distribution systems, CRS technologies, booking tools, and GDS environments • Strong understanding of the luxury hospitality industry • Strong understanding of hotel pricing, commission structures, rate auditing, supplier performance management, and distribution strategies • Proven experience leading high-performing teams, including remote and cross-functional teams • Exceptional relationship management, negotiation, communication, and stakeholder engagement skills • Strong analytical and financial understanding, operational planning, and project management capabilities • Advanced proficiency with Microsoft Office Suite, Salesforce, reporting tools, and hospitality technology platforms

🏖️ Avantages

• Choice of two medical plans • Choice of two dental plans • Vision insurance • Flexible spending accounts (FSAs) • Company-paid life insurance and AD&D • Optional additional life insurance and AD&D • Disability insurance • Paid parental leave • Paid time off • 401k Plan with company match • Discounted employee travel options • Access to LinkedIn Learning webinars and courses • Discounted pet insurance • Discounted auto, home, & renters insurance • May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance • Remote work