Senior Business Travel Consultant – Out of Hours

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Internova Travel Group

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 2008

📦 Logistique

🏨 Hôtellerie

✈️ Tourisme

Logistics • Hospitality • Travel

Internova Travel Group est une entreprise de services de voyage renommée, spécialisée dans la fourniture de solutions variées liées aux voyages. L'entreprise propose des services tels que les voyages de loisirs, la gestion des voyages d'affaires et les croisières, répondant aux besoins diversifiés de ses clients. Avec un fort accent sur la satisfaction client et les expériences de voyage innovantes, Internova vise à améliorer la manière dont les gens voyagent et explorent le monde.

Description

• Support the ALTOUR travel operation outside normal working hours • Assist customers whose travel has been disrupted or who need urgent travel bookings • Fulfil last-minute and urgent travel bookings for Corporate, Media, Entertainment and Contractor clients • Answer client calls and emails politely, efficiently and professionally • Provide expert advice across all aspects of travel • Maintain the customer service level provided by the day team • Communicate effectively as part of an efficient internal and external team • Issue, re-issue and recalculate international and domestic airfares • Source cost-effective worldwide routes and book flights, rail, hotels and ground products • Provide additional quality control for day-team processes when call volumes permit • Analyse global travel risks and communicate relevant information to senior management • Create and provide traveler-tracking reports for clients during major events

🎯 Exigences

• Knowledge of a GDS, ideally Sabre; cross-training available for the right candidate • Fares & Ticketing Level 1 & 2, or equivalent experience, essential • Knowledge of Microsoft Outlook, Word and Excel • Good geographical and destination product knowledge • Good knowledge of airlines • Awareness of world events and their likely travel implications • Good organizational skills • Excellent customer service and communication abilities • Flexible approach and willingness to develop innovative travel solutions under pressure

🏖️ Avantages

• Competitive salary • Discretionary 5% management bonus plan • Signing on bonus • 25 days annual leave plus bank holidays • Medicash Health Plan • BUPA Dental Plan • Life assurance • Wellbeing and Employee Assistance Programme • Group income protection cover • Potential eligibility for incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance