Software Architect

🕒 il y a 6 jours

🌽 Illinois – Distant

🌽 Illinois – Remote

⏰ Temps Plein

🟠 Senior

🔴 Expert

🧑‍💻 Développeur Full-Stack

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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ACLIVITI

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2015

💼 Conseil

🤝 B2B

👥 B2C

Consulting • B2B • B2C

Acliviti est une entreprise de stratégie et de prestation d'expérience client (CX) qui combine stratégie CX, conception de parcours, transformation technologique et services gérés pour aider les organisations à améliorer l'engagement client et les résultats opérationnels. Elle offre des conseils impartiaux, établit des passerelles entre les équipes commerciales et techniques, et fournit un soutien à l'exécution sur les plateformes omnicanales, les données et l'analytique, les opérations cloud et la gestion des programmes d'IA. Acliviti sert des clients d'entreprise dans divers secteurs, notamment la santé, les services financiers, le commerce de détail, l'hôtellerie, la logistique et l'assurance, en mettant l'accent sur des résultats mesurables, l'alignement des parties prenantes et la gestion opérationnelle à long terme.

Description

• Lead delivery workstreams supporting implementation of CCaaS capabilities • Translate client business goals into industry-leading technical designs and solutions • Manage and develop technical resources and oversee engineers assigned to tasks and workstreams • Demonstrate subject matter expertise in CCaaS implementation and enterprise architecture • Prioritize assignments across projects based on capability, complexity, and client needs • Support internal process improvement, methodologies, documentation, and quarterly projects • Maintain knowledge of evolving key-vendor capabilities and share updates with the team • Support technical qualification and presales activities for qualified opportunities • Participate in client requirements discovery meetings with senior Business and IT stakeholders, supervisors, and analysts • Design technical solution architecture covering data integrity and reporting, contact routing, ACD/IVR/IVA, integrations/APIs, and AI concepts • Develop and deliver technical Solutions Overview documentation • Document business and IT requirements and compelling events • Develop detailed design solutions, technology stacks, bill of materials, and architecture diagrams • Identify technical delivery skill sets and level of effort across proposed delivery timelines • Provide insights on vendor capabilities and competitor service offerings • Lead business requirements documentation for Closed-Won CCaaS implementation projects • Develop technology roadmaps for future-phase efforts • Support PMO status reporting and executive readouts • Oversee implementation workstreams and resolve technical risks and issues • Assess scope-change impacts on technology decisions • Own build quality-assurance strategies, follow-up, and defect resolution • Design, build, and maintain reusable code libraries • Support Statements of Work and Pricing Models for Deployment Services

🎯 Exigences

• 8-10 years of experience in CCaaS software design, documenting and implementing for enterprise-level clientele • Bachelor's degree or higher (computer science or computer engineering preferred) • Experience conducting code reviews and establishing best practices standards for coding and documentation • Experience with coding languages such as JavaScript, Python, Java, C++ • Expert experience with NICE CXOne and/or Genesys Pure Cloud; other CCaaS platforms and capabilities beneficial • Experience building and managing portfolios of reusable scripting and development templates using current industry-standard best practices • SME-level experience with REST and SOAP API integrations, including designing and implementing complex integrations • Strong background in contact center platforms and technology, with ability to articulate technical differences and business value • Experience with Microsoft tools (Word, PowerPoint, Excel, SharePoint, Teams, etc.) • SME-level competency with vision flows (Visio, Lucid, etc.) • Basic understanding of the interplay between CCaaS and UCaaS platforms • Experience designing end-to-end enterprise CCaaS technical architecture, including omni-channel routing, customer analytics, workforce engagement, marketplace bolt-on capabilities, ACD/IVR/IVA design, API approach and external data integrations, and AI/NLP solutions • Must be authorized to work in the United States; sponsorship question included in application

🏖️ Avantages

• 100% coverage of employee health care, vision, and dental insurance • HSA & FSA plans available • Disability & Voluntary Benefits available • 401(k) plan with a 4% employer match • Generous variable comp opportunity • Work-from-home monthly incentive • Inclusive remote working environments