Manager, Partner Operations

🕒 il y a 21 jours

⛰️ Colorado – Distant

⛰️ Colorado – Remote

💵 $140 000 - $150 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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Actionstep

Site WebLinkedInTous les Emplois

51 - 200 employés

☁️ SaaS

🤝 B2B

💰 Venture Round en 2020-09

SaaS • B2B • Legal Services

Actionstep est une plateforme moderne et adaptable de gestion pour les cabinets juridiques, fournissant aux cabinets d'avocats de taille moyenne des outils pour transformer leur pratique en entreprises hautement performantes. Avec des fonctionnalités telles que l'automatisation des documents, la gestion de l'accueil des clients, l'automatisation des flux de travail, et une comptabilité juridique complète, Actionstep aide les cabinets à travailler efficacement, à ravir leurs clients, à gérer leur rentabilité, à croître de manière durable, et à superviser leurs opérations. La plateforme intègre l'IA pour rationaliser les processus juridiques, améliorer la saisie du temps, l'accueil des clients, l'archivage et l'administration, tout en protégeant les données des clients et du cabinet. Actionstep soutient divers domaines de pratique juridique tels que le droit de la faillite, du droit de la famille, et du contentieux, et s'intègre avec Microsoft Office 365 pour améliorer la productivité dans l'ensemble des opérations juridiques.

Description

• Lead, coach, and develop a global team, including performance management, prioritization, accountability, and professional development. • Drive operational consistency, communication standards, and execution expectations across the function. • Support workload balancing, resource coordination, and operational decision-making across the team. • Provide guidance and support to team members navigating complex partner situations, delivery challenges, and escalations. • Foster a high-accountability, collaborative, and solutions-oriented team culture. • Act as a senior escalation point for partner, customer, and delivery-related concerns, helping drive timely and effective resolution. • Support the team in managing partner accountability, delivery risks, operational blockers, and implementation-related challenges. • Build strong working relationships with partners and internal stakeholders to support successful delivery outcomes across the partner ecosystem. • Reinforce operational expectations, implementation methodologies, and delivery best practices across partner engagements. • Maintain a suite of tools that provide visibility / dashboarding across partner onboarding activities, active engagements, escalations, and operational health indicators. • Help identify operational gaps, recurring delivery issues, process inefficiencies, and scaling challenges across the partner ecosystem. • Work functionally with Partner Success to drive continuous improvement initiatives focused on delivery coordination, onboarding effectiveness, operational consistency, and partner experience. • Support reporting, governance activities, operational reviews, and delivery visibility across the Services organization. • Help ensure the function scales effectively as the partner ecosystem and services organization continue to grow globally.

🎯 Exigences

• 5+ years of experience in delivery operations, services operations, implementation management, partner operations, or similar customer-facing operational leadership roles. • Proven experience leading and developing partner, customer-facing, or operational teams in SaaS, technology, or professional services environments. • Experience managing escalations, operational risk, and complex stakeholder situations involving partners, customers, and cross-functional teams. • Strong experience coordinating operational delivery activities across multiple concurrent engagements and stakeholders. • Demonstrated ability to drive accountability, operational execution, and process consistency in fast-moving environments. • Strong communication, organizational, leadership, and problem-solving skills. • A strong people leader who can coach, develop, and hold teams accountable in fast-paced operational environments. • Calm and confident under pressure, with the ability to manage difficult conversations, escalations, and competing priorities professionally. • Operationally minded, with strong organizational judgment and the ability to bring structure and consistency to evolving environments. • Skilled at balancing relationship management with accountability and execution. • Comfortable operating independently with limited oversight while collaborating effectively across global teams. • Adaptable, pragmatic, and solutions-oriented, with strong follow-through and decision-making capability. • A strong communicator who can build credibility with partners, leadership, and cross-functional stakeholders.

🏖️ Avantages

• Robust medical, dental, vision offerings • 401K with company match • Flexible working and PTO • Take your birthday off • Frequent team building events • Fantastic training and development opportunities