Customer Success Specialist

Emploi pas sur LinkedIn

il y a 8 jours

🏄 California – Remote

Bien que cet emploi soit listé dans California, cette entreprise pourrait être ouverte à l'embauche distante dans d'autres états.

💵 $70 000 - $105 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Addium

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Agriculture • Science • Hardware

Addium est une entreprise agro-technologique axée sur les données qui développe des capteurs scientifiques et des logiciels d'analyse pour améliorer la production alimentaire et agricole. Ils combinent des matériels de capteurs précis avec des outils d'analyse et des logiciels pour surveiller l'agriculture en environnement contrôlé, garantir la sécurité et la qualité des aliments, et fournir des informations exploitables aux producteurs et transformateurs. Basée à Pullman, WA, Addium se positionne comme un fournisseur B2B axé sur l'application de la science et des données pour optimiser les processus de production et la conformité réglementaire.

51 - 200 employés

Fondée en 2022

🌾 Agriculture

🔬 Science

🔧 Matériel

Description

• Analyze Cultivation Data: Review time-series data daily to identify trends, diagnose issues, and recommend irrigation and climate improvements. • Guide Customers: Turn data insights into clear, actionable recommendations to help growers achieve better results. • Manage Relationships: Maintain proactive communication with assigned accounts to ensure satisfaction and retention. • Lead Onboarding & Training: Facilitate onboarding sessions and train customers on using AROYA tools effectively. • Document & Track: Keep accurate CRM records of interactions, insights, and customer outcomes. • Collaborate Internally: Work with support, product, and agronomy teams to resolve issues and share feedback. • Conduct Field Visits: Travel occasionally for relationship building, troubleshooting, and training reinforcement. • Stay Current: Continuously improve your knowledge of crop steering, irrigation strategies, and AROYA tools.

🎯 Exigences

• Bachelor’s degree in agriculture, agronomy, engineering, data science, or a related technical discipline (or equivalent experience) • 3–5 years of experience in controlled environment agriculture (CEA) or agritech, with direct grower-facing responsibilities • Proven ability to analyze time-series data and turn insights into actionable recommendations • Track record of managing multiple customer relationships while maintaining high satisfaction and retention • Native-level fluency in English and Spanish, both written and spoken • Strong technical aptitude and ability to learn, use, and teach complex systems • Excellent communication, training, and problem-solving skills • Organized, proactive, and able to work independently from an office while coordinating occasional field travel

🏖️ Avantages

• Competitive salary • Comprehensive medical, dental, and vision insurance • 401(k) retirement plan with a company match (up to 4% after your first year) • Paid Time Off, Sick Leave, and 11 Paid Holidays • Ongoing learning and development opportunities to support your growth • Clear paths for career advancement as you grow with us • Company-paid life and disability insurance for peace of mind • Health savings account and flexible spending account options • A collaborative, inclusive work environment with regular team-building activities and fun company events