Grower Experience Manager

Emploi pas sur LinkedIn

🕒 il y a 4 jours

⛰️ Colorado, Texas – Distant

⛰️ Colorado – Remote 🤠 Texas – Remote

💵 $120 000 - $150 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Addium

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2022

🍽️ Alimentation et boissons

💼 Conseil

🏭 Fabrication

Food & Beverage • Consulting • Manufacturing

Addium est une entreprise agro-technologique axée sur les données qui développe des capteurs scientifiques et des logiciels d'analyse pour améliorer la production alimentaire et agricole. Ils combinent des matériels de capteurs précis avec des outils d'analyse et des logiciels pour surveiller l'agriculture en environnement contrôlé, garantir la sécurité et la qualité des aliments, et fournir des informations exploitables aux producteurs et transformateurs. Basée à Pullman, WA, Addium se positionne comme un fournisseur B2B axé sur l'application de la science et des données pour optimiser les processus de production et la conformité réglementaire.

Description

• Lead AROYA’s post-sale organization from first sensor activation through renewals • Own gross and net revenue retention, renewals, churn, and expansion within the installed base • Own the at-risk process, including risk identification, intervention, escalation, and churn learnings • Drive the auto-renewal program and payment method collection • Define and operationalize a repeatable expansion motion • Own the end-to-end customer lifecycle, including activation, adoption, support quality, agronomic value delivery, and renewal • Enforce handoff integrity across Grower Support, Grower Success, and Agronomic Advising • Build and maintain an account health model based on platform usage and device health • Serve as the final escalation point and decide when accounts require exceptions • Own the aggregated voice-of-customer feedback loop into product, engineering, and marketing • Hire, develop, retain, and manage five specialists across distinct functions • Own account assignment, coverage models, workload balance, and capacity across East and West • Define standards, SOPs, templates, and training for onboarding, case handling, business reviews, and advising • Cross-train the team and reduce single points of failure • Run recurring renewal and at-risk reviews • Report retention, activation, adoption, escalation, and services performance to revenue leadership • Own Salesforce and internal-tool systems usage and documentation discipline • Partner with sales, product, finance, deal desk, marketing, and revenue leadership • Supply customer references, case study candidates, and advocacy • Build operating rhythm, account health model, service definitions, and team standards

🎯 Exigences

• Experience leading a post-sale team in a recurring revenue business, with direct accountability for a retention number • Proven people management, including hiring, developing, and having hard conversations without escalating them to your manager • Enough technical and cultivation literacy to earn credibility with agronomists, growers, and support specialists • Controlled environment agriculture or cannabis experience is a strong advantage • Comfort managing across distinct functions rather than a single discipline • Operating discipline; build cadences and stick to them • Data fluency; work a book of business from Salesforce and usage data rather than anecdote • Commercial judgment regarding customer relationships, pricing, and scope • Strong written communication, including reporting to executive leadership • Willingness to travel to customer facilities, trade shows, and internal meetings • Travel up to 30% • Must be legally authorized to work in the United States • Addium, Inc. does not sponsor employment visas now or in the future

🏖️ Avantages

• Comprehensive medical, dental, and vision insurance • 401(k) retirement plan with a company match (up to 4% after your first year) • Paid Time Off, Sick Leave, and 11 Paid Holidays • Company-paid life and disability insurance • HSA with company contribution and FSA options • A small, focused team that moves fast and gives you the room to actually build something