Solutions Platform Engineer

🕒 il y a 6 jours

🏄 California – Distant

🏄 California – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏗️ Ingénieur Plateforme

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Aderant

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1978

⚖️ Juridique

💼 Conseil

☁️ SaaS

Legal • Consulting • SaaS

Aderant est un fournisseur mondial de logiciels de gestion d'affaires juridiques et de gestion de cabinet qui aide les cabinets d'avocats à gérer et à moderniser leurs opérations administratives. L'entreprise propose des plateformes et applications SaaS basées sur le cloud, comprenant la gestion de cabinet, la gestion du temps et de la facturation (iTimekeep), la livraison de factures (BillBlast), la conformité (Onyx/OCG), le recrutement, la planification/calendrier, des analyses (Stridyn), et l'automatisation du processus de travail jusqu'au paiement pilotée par l'IA — conçues pour les grands cabinets de services professionnels et d'avocats. Aderant met l'accent sur l'intelligence artificielle, la transformation cloud, la sécurité (SOC 2), et les intégrations pour améliorer la précision de la facturation, la conformité, les opérations financières et l'efficacité opérationnelle des cabinets d'avocats du monde entier.

Description

• Maintain the availability, stability, and functionality of the Expert Sierra demonstration environment. • Troubleshoot issues across the platform, including application servers, Microsoft SQL Server, application functionality, integrations, user access, and supporting infrastructure. • Investigate system-wide issues and coordinate resolution when problems involve multiple applications, services, or technical teams. • Manage user access and permissions through Microsoft Azure and Microsoft Entra ID. • Support the deployment and implementation of new products, features, updates, and integrations. • Serve as both a technical resource and an advocate for the Sales and Solutions Consulting teams. • Assist with keeping demonstration data current and finalized. • Coordinate with infrastructure, database, application, development, cloud, security, product, and support teams. • Create and manage support tickets, project requests, group communications, and escalation paths. • Monitor outstanding requests and follow up with responsible teams. • Communicate system status, risks, dependencies, and expected resolution timelines. • Balance multiple technical issues, platform improvements, deployment activities, data/integration maintenance, and cross-functional requests. • Document platform configurations, recurring issues, troubleshooting procedures, dependencies, and support processes. • Identify opportunities to improve platform reliability, supportability, access management, and deployment processes.

🎯 Exigences

• Experience in a technical support engineering, systems administration, platform engineering, application support, or similar role. • Strong troubleshooting skills across applications, servers, databases, authentication, and infrastructure. • Working knowledge of Microsoft Windows Server environments, including IIS, PowerShell, and Active Directory. • Working knowledge of Microsoft SQL Server or other relational databases. • Experience managing user access, permissions, or authentication through Microsoft Azure and Microsoft Entra ID. • Experience supporting enterprise applications or complex multi-server environments; previous use or experience with practice management systems such as Aderant Expert is a plus. • Understanding of processes and business functions common in client-server application environments. • Ability to understand how applications, databases, servers, identity systems, and integrations interact within a larger platform. • Strong written and verbal communication skills. • Demonstrated ability to coordinate work across multiple technical teams, and to work independently as well as within a team environment. • Strong organizational skills and the ability to track tickets, projects, dependencies, and outstanding action items. • Curiosity about technology and willingness to learn; ability to follow issues through resolution and escalate effectively when needed. • Bachelor's degree in Computer Science, Information Systems, or equivalent experience is required.

🏖️ Avantages

• None specified