Senior Client Success Manager

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il y a 22 jours

🌵 Arizona – Remote

Bien que cet emploi soit listé dans Arizona, cette entreprise pourrait être ouverte à l'embauche distante dans d'autres états.

🏄 California – Remote

Bien que cet emploi soit listé dans California, cette entreprise pourrait être ouverte à l'embauche distante dans d'autres états.

+9 plus d'états

🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $95 000 - $130 000 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

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Agero, Inc.

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Transport • Technology • Automotive

Agero, Inc. est un leader dans le secteur de l'assistance aux conducteurs, offrant une suite complète de solutions comprenant l'assistance routière, la gestion des accidents et une expérience pour les véhicules électriques. L'entreprise dessert un large éventail de secteurs, y compris les constructeurs automobiles, les fournisseurs d'assurance et les prestataires de services. Les solutions d'Agero sont propulsées par leur plateforme intelligemment conçue, SWOOP, qui améliore la transparence et la communication en temps réel. Avec plus de 115 millions de conducteurs protégés annuellement et des partenariats avec les plus grands assureurs, Agero se consacre à transformer l'expérience de conduite par des innovations numériques et des partenariats stratégiques.

1001 - 5000 employés

Fondée en 1994

🚗 Transport

Description

• Establish and manage both executive and working-level (Up and Across) relationships with current and potential clients • Responsibility for the financial performance, health and oversight of the assigned client base, including the ability to understand key financial drivers and influences • Evaluate strategies and opportunities through market sizing, revenue and profit potential, competitive set, strategic nature, product requirements, permission to sell and overall GTM strategy • Be the internal client advocate at Agero to ensure client needs are understood and met by key stakeholders and senior leadership • Deliver and inform internal and external stakeholders when it comes to key performance indicators, including identifying key insights and trends, while ensuring service agreement commitments. Assemble the right cross-functional teams when required to address any needs or resolve issues the clients may have • Prepare and deliver business reviews to internal senior leadership updating on progress and roadblocks • Proactively guide and educate clients towards best practices to improve their utilization of Agero services and outcomes • Develop and prepare client meeting agendas, content, lead presentations, quarterly and annual reviews and direct participation of others on the team • Demonstrate critical thinking skills in managing complex customer issues from inception to resolution • Lead select strategic projects and service agreement negotiations collaborating with internal stakeholders in Marketing, Legal, Product and Service Delivery

🎯 Exigences

• 5+ years of previous experience in a hands-on role (pre-sales, professional services, business development, enterprise account management) working with Enterprise Customers (Fortune 100) • Advanced knowledge of the auto physical damage (APD) claim process, systems/technology, and key stakeholders • Proven track record of moving partners through funnel delivering results with significant contributions to profitability • Have advanced experience with CRM software (e.g. Salesforce CRM or HubSpot), Productivity and Business applications (particularly Google suite of services), and Business Intelligence tools (Sigma) • Teamwork mentality and willingness to learn and grow (experience in a virtual environment) • Analytical confident with gathering, synthesizing and delivering analysis and insights around program performance • Demonstrated ability to organize multiple account management projects at a time, while maintaining sharp attention to detail and strong partner relationships • BA/BS Degree or equivalent experience

🏖️ Avantages

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. • Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. • Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. • Family Support: Parental planning benefits to assist associates through life’s milestones. • Bonus/Incentive Programs