Field Service Engineer

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🕒 il y a 3 mois

🤠 Texas – Distant

🤠 Texas – Remote

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🟢 Junior

🟡 Intermédiaire

🔧 Ingénieur Service Itinérant

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AGFA HealthCare

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🏥 Santé

⚕️ Assurance santé

Healthcare • Healthcare Insurance

Connaissez-vous ces moments rares et indescriptibles au travail où les distractions disparaissent ? Vous avez l'impression d'être en parfaite harmonie avec votre technologie et tout se passe bien ? Chez AGFA HealthCare, nous appelons cela le "flow". Découvrez les innovations en Enterprise Imaging développées pour vous maintenir dans cet état d'esprit hyper concentré toute la journée. Agfa HealthCare est une division du groupe Agfa-Gevaert dont le siège est à Mortsel, en Belgique, et est cotée sur Euronext Bruxelles (AGFB).

Description

• Responsible for the installation and repair of assigned Agfa products, to include safety verification of electrical and environmental factors at customer site. • Testing of product to ensure functional operation. • Verification of operating performance with customer. • Review of the basic operational functions with the customer to meet our training obligation at installation. • Performs preventive maintenance and repair functions on assigned SMA. • Maintains regular communications with Regional Manager to provide prompt escalation to difficulties and ensure customer satisfaction. • Documents service calls, expenses and time reports on a daily basis and submit to zone office on a weekly basis according to established procedures. • Responsible for parts ordering and returning repairable spare parts components. • Ensures the service ready condition of service aids, tools and diagnostic equipment. • Maintains close contact with scheduler to meet all response time and uptime commitments. • Promotes all Agfa offerings (i.e. System Maintenance Agreements, Professional Services, Products).

🎯 Exigences

• Minimum of an associate degree in electronics technology or equivalent. • Minimum 2-3 years’ experience in a high-tech field, printing, publishing, and/or inkjet environment. • Strong Communication skills both written and verbal. • Problem Analysis & Judgment • Self-awareness and self-motivating • Knowledge of the Graphics, Inkjet, Printing/Publishing Market an asset • Strong customer service & support principals • Experience and understanding of remote diagnostics.

🏖️ Avantages

• Dynamic global organization with a history of innovation and strong product portfolio. • Challenging environment combined with a supportive management structure. • Career development and growth. • Competitive salary and benefit package. • Friendly work environment surrounded by dedicated and professional colleagues.