Operations Manager, US, CA, MX, LATAM

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🏄 California, Texas – Distant

🏄 California – Remote 🤠 Texas – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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agnt8x

Site WebLinkedInTous les Emplois

2 - 10 employés

Fondée en 2025

💼 Conseil

📦 Logistique

📣 Marketing

Consulting • Logistics • Marketing

agnt8x est une plateforme et un marché qui permet aux organisations de trouver, former, déployer et gérer des agents d'IA en tant qu'employés numériques. Elle propose un Studio sans code et une API complète pour les constructeurs, un marché d'agents vérifiés, des Passeports d'Agent portables, des pistes d'audit et une sécurité de niveau entreprise ainsi que des déploiements souverains afin que l'intelligence et les données restent au sein de l'infrastructure des clients. agnt8x cible les entreprises, les gouvernements, les PME et les développeurs qui ont besoin de forces de travail d'IA multi-agents gérées, auditées et d'un routage optimisé sur le plan des coûts à travers les fournisseurs de LLM.

Description

• Own the month-end close calendar and delivery schedule across the entire client portfolio — staged due dates, review turnaround, and a hard standard for hitting them • Run a single source of truth for every client deliverable and its owner; drive the overdue backlog to zero and keep it there • Spot slippage before the client does, and intervene early • Balance workload across analysts and bookkeepers; assign and rebalance client books as the portfolio shifts • Track hours against what is billed, surface over- and under-utilisation, and plan leave and backup coverage so nothing depends on one person • Build and maintain the SOPs, onboarding and handoff discipline that let the team scale without errors • Be the manager layer the delivery team is missing: regular 1:1s, clear expectations, performance management, and follow-through • Own the quality-control gate. Make sure senior review actually happens and standards are enforced • Be the first point of escalation for delivery and client-service issues, so they stop defaulting to the founder; own approvals within a defined authority • Keep statutory, payroll and filing deadlines tracked and met across jurisdictions

🎯 Exigences

• 5+ years in operations, delivery or service management — ideally in professional services, accounting/finance, BPO, or a client-delivery agency — where deadlines, quality and client satisfaction are the job • A track record of managing remote teams , including across time zones, with real accountability for their output • Demonstrated ability to build and enforce process — SOPs, scheduling systems, QA gates — and make them stick • Strong judgment and backbone: you hold the line on standards and deadlines without being told to • Excellent written and verbal communication, and the organisation to run many moving parts at once • Comfort working in a modern, AI-heavy tool stack (we lean heavily on Claude and automation)

🏖️ Avantages

• Flexible, output-focused working within the overlap window above • Fully remote work • Generous PTO plus national holidays • Company-wide shutdown during the week between Christmas and New Year's • Real ownership and a path to Head of Operations as we grow