Operations Coordinator - Recruitment day

🕒 il y a 17 jours

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Alan

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2016

⚕️ Assurance santé

💳 Fintech

☁️ SaaS

Healthcare Insurance • Fintech • SaaS

Alan est un assureur santé qui propose une couverture santé complète et préventive, adaptée à des besoins variés, notamment ceux des travailleurs non salariés (TNS), des startups, des PME, des grands groupes et des particuliers. Alan simplifie les démarches d’assurance santé et offre des solutions digitales, dont une app mobile, pour faciliter l’accès aux soins et accompagner ses membres dans leurs besoins de santé au quotidien. L’entreprise vise à améliorer le bien-être des collaborateurs et à intégrer la santé dans les stratégies RH, en assurant une gestion rapide et transparente. Les services d’Alan incluent non seulement l’assurance, mais aussi des dispositifs de prévention et un accès à des professionnels de santé via sa plateforme.

Description

• Operations Coordinators (or "Ops Runners") are at the heart of our run organisation: they operate our processes on a daily basis while continuously improving them. • They work in pools of 3-7 runners, each collectively responsible for a specific scope - for example: • Alan Clinic / Therapy: Maintaining smooth relationships with psychologists, matching therapy supply and demand, managing onboarding, invoicing and booking. • Claims: Treating claims, monitoring external service providers, ensuring a best-in-class experience for our members. • Fraud: Investigating suspicious claims, preventing fraudulent payments, and building new prevention methods. • Set up: Ensuring seamless onboarding/offboarding of employees and billing for our customers.

🎯 Exigences

• Have 1 to 4 years of experience (internships and apprenticeships count!), from a diverse range of backgrounds: operations, customer support, account management, logistics, coordination... • Are passionate about delivering and optimizing top-notch operations: not scared to get your hands dirty to get into technical processes; • Are a keen problem-solver and challenger with a "dig deep" mindset, driven by member and customer satisfaction; • Have strong analytics skills and are comfortable diving into data; • Are highly organized with exceptional follow-up skills and strong attention to detail; • Are strong in written and verbal communication in both English and French; • Are adaptable: you show flexibility and a strong ability to adjust to variable situations; • Are based in (or willing to relocate to) Paris • Bonus: experience in the insurance or healthcare industry is a plus!

🏖️ Avantages

• Fair rewards. Generous equity packages complement your base salary. • Flexible office. Amazing office space at our Paris HQ • All the tools you need. Top-of-the-line equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones. • Flexible vacation and working hours. Organize your time the way you want. • Comprehensive health insurance. 100% covered for you and your children, 90-100% for partners depending on your country. • Personal growth through coaching. At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one. Learn more about our coaching culture. • Parental leave. Extended parental leave for all new parents.