Operations Manager – Alight Leave Solutions

Emploi pas sur LinkedIn

🕒 il y a 15 jours

🌽 Illinois – Distant

🌽 Illinois – Remote

💵 $90 000 - $105 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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Alight Solutions

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2016

💼 Conseil

🏥 Santé

📦 Logistique

Consulting • Healthcare • Logistics

Alight Solutions est un prestataire de premier plan de services et technologies de capital humain basés sur le cloud, servant certaines des plus grandes organisations mondiales et plus de 35 millions de personnes et de bénéficiaires. L'entreprise se concentre sur la transformation des vies et des organisations en améliorant la santé, le bien-être financier et professionnel. Alight propose une large gamme de services, y compris le service client, des rôles technologiques, le conseil, les services applicatifs et le support aux entreprises, avec des opportunités de postes virtuels ou de télétravail. La société met l'accent sur la responsabilité sociale des entreprises et a un impact positif sur les clients, les collègues et les communautés.

Description

• managing communication between the customer care team, administrative team and clinical team • ensuring legal compliance and confidentiality, providing timely notifications to employees and client company • reviewing documentation for approvals and denials • responding to periodic audits • utilizing expertise as a Subject Matter Expert in Leave of Absence programs • ensuring guidance on compliance and effective communication • leading a virtual team (across multiple locations) • defining roles and responsibilities and establishing direct accountabilities • focusing on building talent and people capability to enable a high-performance culture • responding timely and accurately to client and internal inquiries • communicating important information on new/updated processes and procedures to staff • providing ongoing client support with the use of diagnostic skills • identifying opportunities for continuous improvement • managing the established Key Performance Indicators (KPI’s) and ensuring Performance Guarantees are met • managing and overseeing workload, performance management, personnel management, and goal setting for the team • performing side by side listening/shadowing and coaching with team members

🎯 Exigences

• minimum of 3 years of claims leadership in LTD • proven ability to manage both day-to-day execution and projects to achieve results of business goals and special assignments • associate degree or equivalent professional work experience • excellent interpersonal communications skills both written and verbal • advanced problem-solving and analytical skills • supervisory experience and the ability to prioritize and assign work • advanced level computer skills using Windows and Microsoft Office suite of programs including Word, Excel, PowerPoint and Outlook • able to navigate organizational complexity, understanding the interdependencies and priorities • exceptional leader of people who can mentor and build capabilities within teams • technology proficiency: demonstrates a solid understanding of leveraging technology, tools and data to drive innovation, operational improvements and customer experience

🏖️ Avantages

• health, dental and vision coverages starting Day One • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities