Partner Operations Manager

Emploi pas sur LinkedIn

🕒 il y a 11 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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Align Technology

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1997

🧬 Biotechnologie

⚕️ Assurance santé

☁️ SaaS

💰 €105 000 000 Series D en 2000-06

Biotechnology • Healthcare Insurance • SaaS

Align Technology est une entreprise mondiale de dispositifs médicaux qui transforme des vies grâce à de plus beaux sourires. L'entreprise réimagine et réinvente la prestation de traitements orthodontiques et restaurateurs pour des millions de personnes dans le monde entier avec ses solutions technologiques avancées telles que le système Invisalign®, le système d'aligneurs transparents le plus avancé, utilisé par environ 18,9 millions de personnes à travers le monde. Align Technology propose également des scanners intraoraux iTero™ pour améliorer l'expérience des cabinets dentaires en augmentant la précision clinique et l'interaction avec les patients. En tant que leader dans son secteur, Align Technology s'engage dans une expansion internationale et une croissance stratégique tout en favorisant une culture de travail diversifiée et innovante.

Description

• Collaborate with Leadership, Sales, and Marketing to operationalize new partner program launches • Support partner marketing planning and execution by managing the overall partner program calendar, ensuring partners are engaged at the appropriate cadence and frequency, and coordinating with the marketing team to align activities with company objectives • Manage core partner program tools including the CRM (Salesforce), partner portal, content management tool (Highspot), project management platform (Asana), and partner ecosystem platform (Crossbeam), maintaining data integrity, reporting accuracy, content accuracy and relevance, and partner program project statuses • Support the marketing team in coordinating campaign launches, webinars, events, and digital initiatives, serving as the partner operations liaison across sales, content, and product teams • Serve as a primary point of contact for internal and external partner teams, ensuring timely communication and support • Onboard new partners and manage partner lifecycle processes • Track, report, and analyze overall partner program performance metrics, individual partner performance, and channel account manager (CAM) performance, generating insights and recommending improvements • Support the coordination of joint go-to-market planning with partners, supporting co-marketing activities in collaboration with the marketing team • Maintain and continuously improve partner enablement resources and documentation • Work closely with internal teams to resolve partner issues and support deal execution • Maintain oversight of service delivery escalations involving partners, serving as the operational point of escalation to ensure timely resolution and partner satisfaction

🎯 Exigences

• 3+ years of experience in marketing operations, partner operations, GTM operations, or a related function, preferably in a B2B or cybersecurity environment; proven ability to operate and optimize established programs, with a focus on incremental process improvement • Proficiency with CRM platforms and reporting tools • Strong project management skills and ability to multitask effectively • Analytical mindset with strong Excel/Google Sheets skills • Excellent written and verbal communication abilities • Highly organized, detail-oriented, and proactive • Experience working cross-functionally in a fast-paced organization • Prior experience in the cybersecurity, technology, or audit industry • Familiarity with channel/partner programs or alliances • Experience with Salesforce and partner relationship management (PRM) tools, preferably Crossbeam

🏖️ Avantages

• Healthcare, Dental, and Vision Benefits • Employer Paid Life Insurance and Disability Insurance • EAP - Employee Assistance Program • Pet Insurance • 401(k) Plan with Employer Matching • Competitive Bonus Structure • Home Office Reimbursement • Certification Reimbursement • Personalized Career Coaching • Generous Paid Time Off • Paid Office Closure December 25-January 1 • Vacation Bonus • Summer Hours