Customer Relationship Manager

🕒 il y a 7 jours

🐊 Florida, North Carolina, +2 états de plus – Distant

🐊 Florida – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💰 Responsable de comptes

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

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Allegion

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2013

🔐 Sécurité

🔧 Matériel

🏢 Entreprise

💰 Post-IPO Debt en 2022-06

Security • Hardware • Enterprise

Allegion est une entreprise spécialisée dans les solutions de sécurité, se concentrant sur la sécurité autour de la porte et des zones adjacentes. Elle produit une large gamme de produits allant des serrures mécaniques aux dispositifs avancés de reconnaissance biométrique, offrant des solutions de sécurité intégrées et simples. Allegion vise à redéfinir la sécurité grâce à la technologie innovante, garantissant la sécurité où que se trouvent les clients.

Description

• Serve as the primary liaison between Allegion and assigned customer accounts, handling inquiries via email, phone, and customer portals. • Provide ETA updates, expedite requests, and resolve questions on missed ETAs, quotes, escalations, and IVR compliance. • Participate in weekly, biweekly, or monthly customer conference calls to review SLA performance, open issues, and overall service delivery. • Document all updates and customer communications in work orders per customer request. • Run daily reports in Field Services (D365), including Open Call and Closed Call Reports. • Compare portal data with internal reports to ensure accuracy and compliance. • Process distributor quotes by entering them into Field Services and submitting them to customers. • Manage PM programs for assigned accounts and monitor PM completion. • Review and resolve daily billing reports from the billing team.

🎯 Exigences

• Bachelor’s degree preferred • 1–2 years of experience in customer service, account management, or service coordination (B2B preferred). • Experience working in Microsoft Dynamics (D365) and customer portals such as Service Channel. • Must have a bias for proactive communication methods leveraging direct communication (Phone/Teams) over passive communication (emails). • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. • Analytical skills to interpret reports, identify trends, and drive process improvements. • Proactive problem-solving mindset and ability to work collaboratively across teams.

🏖️ Avantages

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements