Product Manager, Technical – Amazon Connect Platform

🕒 il y a 9 jours

🌽 Illinois – Distant

🌽 Illinois – Remote

💵 $100 000 - $170 500 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

✅ Responsable Produit

🦅 Parrain de Visa H1B

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Allstate

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1931

💸 Finance

💰 Post-IPO Equity en 2014-01

Insurance • Finance

Allstate est un leader dans le secteur des solutions d'assurance, se concentrant sur la protection de la maison, de l'automobile, des appareils et de l'identité. Engagée envers le bien-être de ses clients, Allstate vise à assurer la tranquillité d'esprit et la sécurité financière de ses clients. L'entreprise met également l'accent sur l'impact communautaire et la durabilité à travers diverses initiatives, démontrant son engagement envers la responsabilité sociale et le changement positif.

Description

• Contribute to the vision, roadmap, and long-term strategy for the Amazon Connect platform. • Collaborate with fellow Product Managers to manage the full lifecycle of Amazon Connect capabilities. • Provide recommendations to leadership to guide platform investment and prioritization decisions. • Enable business needs into prioritized platform initiatives, epics, user stories, and acceptance criteria. • Serve as a knowledgeable point of contact for Amazon Connect platform capabilities and provide functional guidance.

🎯 Exigences

• 3–5 years of experience in Product Management, Product Consulting, Business Analysis, or a related role supporting enterprise platforms or contact center technologies. • Required experience with Amazon Connect, including demonstrated knowledge of platform capabilities, features, and administrative functions. • Experience working with contact center operations, IT, analytics, Workforce Management, and Quality teams. • Experience with additional CCaaS platforms such as Genesys, NICE CXone, Five9, or Avaya is a plus. • Strong understanding of contact center platform concepts including routing, self-service, agent workflows, quality management, and reporting. • Familiarity with Amazon Connect capabilities related to administration, quality evaluations, reporting, workforce management integration, and outbound dialing.

🏖️ Avantages

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. • Monthly connectivity reimbursement to help offset internet costs. • Opportunity to work from home with a dedicated workspace free from distractions.