
11 - 50 employés
📦 Logistique
🏭 Fabrication
🛍️ eCommerce
Logistics • Manufacturing • eCommerce
Mustang Parts est un détaillant en ligne de premier plan spécialisé dans les pièces et accessoires de rechange pour voitures de sport, en particulier pour la Ford Mustang. Ils offrent un large éventail de composants, y compris des améliorations de performance, des pièces de rechange d'origine et des options de personnalisation. Avec un fort accent sur le service à la clientèle, ils fournissent des ressources telles que des guides d'installation et un support via leur équipe de vente expérimentée, répondant aux besoins des passionnés d'automobile souhaitant améliorer leurs véhicules et exprimer leur individualité.
🕒 il y a 7 jours
🐊 Florida, Kansas, +11 états de plus – Distant
💵 $17 / heure
⏰ Temps Plein
🟡 Intermédiaire
🟠 Senior
🤑 Commercial
👻 Score fantôme 0%
🗣️🇺🇸🇬🇧 Anglais requis
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11 - 50 employés
📦 Logistique
🏭 Fabrication
🛍️ eCommerce
Logistics • Manufacturing • eCommerce
Mustang Parts est un détaillant en ligne de premier plan spécialisé dans les pièces et accessoires de rechange pour voitures de sport, en particulier pour la Ford Mustang. Ils offrent un large éventail de composants, y compris des améliorations de performance, des pièces de rechange d'origine et des options de personnalisation. Avec un fort accent sur le service à la clientèle, ils fournissent des ressources telles que des guides d'installation et un support via leur équipe de vente expérimentée, répondant aux besoins des passionnés d'automobile souhaitant améliorer leurs véhicules et exprimer leur individualité.
• Aid customers through their automotive accessories purchasing experience • Direct consumers to the best aftermarket parts for their vehicles • Handle customer communication via calls, text messages, emails, and online chats regarding orders, product inquiries, and returns • Make outbound calls and text messages to existing customers to follow up on sales leads and close sales • Take inbound calls, text messages, tickets, and chats from queues as needed • Use excitement and product knowledge to sell automotive accessories • Suggest corresponding vehicle modifications and accessories • Build rapport with customers to foster repeat business, including handling service-related issues • Provide prompt, efficient, professional, and courteous service • Enter and process orders, returns, and customer inquiries • Answer questions, educate customers, and provide purchasing suggestions • Use available programs and channels to achieve bi-weekly sales goals and performance metrics • Meet customer service quality, customer contact, and revenue targets • Notify Sales leadership of trends or problems • Continue education through company-sponsored programs and LMS • Participate in special projects and perform other duties assigned by management • Work alternative schedules when required for Customer Critical Roles during unforeseen circumstances
• High school diploma or an equivalent combination of education and experience • Must have or have the ability to acquire automotive knowledge in all supported vehicles • Excellent sales ability and some product knowledge or ability to learn • Ability to maintain attendance as defined by company policy • Ability to maintain professionalism and use tact when dealing with difficult customers • Proficiency in computer keyboarding and internet skills, including Microsoft Word and Excel • Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations • Dual monitors highly recommended • Excellent organizational skills with the ability to handle multiple tasks simultaneously • Oral and written communication and interpersonal skills • Ability to prioritize workload and meet deadlines • Successful completion of the Turn5 sales new hire training program upon hire • Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT • Bi-lingual a plus • Visual and hearing capability • Ability to sit for long periods of time • Ability to work under pressure to meet strict deadlines • Ability to operate general office equipment, including fax machine, photocopier, and computer printer • Ability to complete inbound and outbound calls, texts, chats, and emails with customers, vendors, and others
• Hourly shift differential opportunities • Sales Tech Career Path Program with potential rate increases to $20-$23/hour • Weekend shift pay: additional $5/hour for each weekend day worked • Perfect attendance bonus: up to an additional $3/hour every two weeks • Sales-based performance bonus: opportunity to earn up to $30,000+ per year • Medical, dental, and vision coverage • 401(k)/Roth plans with generous company match • Remote work • PTO (Paid Time Off) • Paid holidays • Paid Parental Leave • Travel assistance • Confidential life services, including counseling, consultation, and wellness services • YMCA membership reimbursements • Employee discounts of up to 50% on products across Turn5 websites • Up to 20% off Special Orders from WheelPros and Turn14 • Annual $250 Vehicle Mod Program reimbursement • Health Flexible Spending Accounts (FSA) • Dependent Care Accounts (DCA) • Short-Term Disability (100% covered) • Voluntary Long-Term Disability • Basic Life/AD&D Insurance (100% covered, up to 1x annual salary) • Voluntary Additional Life Insurance • Pet Insurance
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