Business Travel Consultant – Sat-Wed

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American Express Global Business Travel

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2014

💼 Conseil

📦 Logistique

🏨 Hôtellerie

Consulting • Logistics • Hospitality

American Express Global Business Travel est une entreprise offrant des services complets de gestion des voyages d'affaires. Elle propose des solutions technologiques pour aider les entreprises à gérer et optimiser efficacement leurs programmes de voyage, fournissant une gamme de services comprenant les réservations, le respect des politiques de voyage, la gestion des dépenses et la génération de rapports. L'entreprise soutient des clients dans le monde entier, répondant à un large éventail de besoins linguistiques et culturels, et vise à améliorer les expériences de voyage d'affaires grâce à l'innovation dans l'industrie du voyage.

Description

• Advise and arrange travel for corporate business customers (both individuals and groups) • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations • Use various Global Distribution Systems (GDSs), including Sabre. Training may be provided • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements • Use positive telephone service techniques and act on special customer requests • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

🎯 Exigences

• Prior experience as a business travel consultant • Sabre GDS (native and graphic) • Passion for excellence in client service, including proactive anticipation of needs • Professional communication (written and verbal) • Attention to detail • Act with integrity, and look after personal traveler information • Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) • Resolving customer issues quickly and independently / with supplier • Teamwork and openness to feedback

🏖️ Avantages

• Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources to support you and your immediate family • Choice of deals each week from major travel providers • Access to over 20,000 courses on learning platform