Product Owner – Customer Success, Technical Onboarding

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $134 600 - $154 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

✅ Responsable Produit

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Amplify

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2000

📚 Éducation

💰 Series C en 2023-05

Education

Amplify est une entreprise pionnière dans le domaine de l'éducation K–12, dédiée à la fourniture de solutions de programmes scolaires et d'évaluations de nouvelle génération. Depuis 2000, Amplify développe des programmes qui permettent aux éducateurs d'accéder à des outils puissants, facilitant le développement de systèmes complets de littératie et de mathématiques pour les élèves dans des milliers de districts scolaires à travers le monde. Leur suite inclut le programme de littératie Amplify CKLA, Desmos Math et Amplify Science, tous conçus pour aligner les pratiques éducatives avec la Science de la Lecture et des stratégies basées sur des preuves. Amplify offre également des formations professionnelles via des podcasts et des webinaires, soutenant les enseignants avec des idées novatrices.

Description

• Lead the product roadmap for Gainsight, advancing the platform toward a predictive maturity model that includes automated journeys, churn risk forecasting, expansion opportunity identification, and user-focused workflows • Drive enterprise technology initiatives focused on automated customer provisioning, including SaaS auto-licensing, account hierarchy mapping, and digital onboarding • Optimize customer onboarding workflows within Salesforce, including case management, license entitlement mapping, and automated milestone tracking to scale implementation capacity • Partner with Customer Success to design and configure system workflows, including Risk CTAs, success plans, CSQLs, health scorecards, mitigation playbooks, and timeline documentation • Monitor, identify, and resolve production issues across Salesforce, Gainsight, and integrated applications • Align the technology stack with company strategy and long-term business goals • Collaborate with Business Systems Product Owners and system owners across the enterprise to identify and implement process improvements, data structure changes, and platform updates • Partner cross-functionally with Sales, Marketing, Supply Chain, Customer Experience, and leadership to define and prioritize product vision, strategy, and roadmap • Use data-driven insights to navigate competing stakeholder priorities, build consensus, and align teams around shared goals • Lead product delivery within an Agile/Scrum framework by managing and prioritizing the backlog, balancing high-impact initiatives with incremental enhancements • Write clear and actionable user stories and requirements to support development and delivery • Collaborate with development and system administration teams to deliver high-quality solutions on time, with appropriate documentation and controls • Support both Agile and waterfall delivery models, ensuring alignment to product and business needs • Partner with business analysts to translate requirements into epics and user stories aligned with delivery timelines and team agreements • Develop and maintain product documentation, training materials, and change management plans • Plan, facilitate, and monitor User Acceptance Testing (UAT) for implementations, enhancements, and system upgrades • Establish and report on system performance metrics, including usage, engagement, and effectiveness • Analyze product performance and user feedback to inform continuous improvement and future roadmap decisions • Act as the primary liaison with Customer Success platform vendors, providing strategic input and advocating for enhancements aligned with business needs • Pilot and integrate AI productivity tools to improve requirement quality, identify gaps, and map cross-system dependencies prior to development

🎯 Exigences

• Experience with Salesforce • Experience with Customer Success platforms (preferably Gainsight) • Bachelor’s degree in Information Systems, IT, Computer Science, Business, or a related field • 5+ years of experience as a Business Analyst or Product Owner • Proven experience working in Agile development environments • Ability to operate effectively across business units in a fast-paced, dynamic environment • Strong written and verbal communication skills across diverse stakeholders (technical and non-technical) • Demonstrated ability to manage multiple projects independently with strong analytical and problem-solving skills

🏖️ Avantages

• 401(k) plan • Stock options • Competitive health insurance and mental health options • Basic life insurance • Paid time off • Parental leave • Access to best-in-class development programs