NA LATAM Service Sales Manager, Nonwoven & Textile

🕒 il y a 10 mois

🌴 South Carolina – Distant

🌴 South Carolina – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🤑 Commercial

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ANDRITZ

Site WebLinkedInTous les Emplois

10 000+ employés

🚀 Aérospatiale

Environment & Energy • Aerospace • Manufacturing

ANDRITZ est un leader mondial dans la fourniture d’équipements, de systèmes et de services pour divers secteurs, notamment l’hydroélectricité, la pâte et papier, et la transformation des métaux. L’entreprise conçoit des solutions durables et performantes qui améliorent la productivité et stimulent l’innovation. Forte d’un engagement constant en matière de recherche et développement (R&D), ANDRITZ ambitionne d’être à la pointe de la technologie et du service pour ses clients à travers le monde.

Description

• As Service Sales Manager, you will be responsible for securing the Service business sales targets in coordination with your leader. • Your main tasks: Secure order intake and sales within your designated regions. • Proactively sell spare parts, repairs, and service products through regular customer visits. • Manage key accounts for assigned regions and customers. • Generate and process customer inquiries efficiently. • Maintain customer needs accurately in the CRM system. • Ensure timely preparation of offers in close collaboration with the Backoffice sales team. • Conduct contract and price negotiations in compliance with Andritz regulations (technical services, terms of sale: prices, payment, down payments, guarantees, and deadlines). • Acquire service orders and spare parts packages effectively. • Promote framework maintenance agreements actively. • Develop optimal service concepts for customers using digital solutions. • Prepare offers and sales contracts. • Support marketing concepts for the spare parts business. • Monitor market trends and competitor activities to identify business opportunities. • Ensure customer satisfaction by addressing complaints and resolving issues promptly. • Collaborate with the product development team to provide customer feedback and influence product improvements.

🎯 Exigences

• Successfully completed degree in mechanical engineering or industrial engineering. • Experience as a Sales or Customer Service Engineer (m/f/x) in the Nonwoven or Textile industry, or as a Maintenance or Production Engineer (m/f/x) for disposable, durable, and textile product lines. • Deep knowledge of Customer Relationship Management (CRM). • Proven track record in achieving sales targets and driving business growth. • Knowledge in pneumatic, hydraulic, and electrical controls. • Proficiency in SAP and common MS Office products is an advantage. • Fluent in English, both written and spoken. • Additional foreign language skills are an advantage. • Strong customer and solution orientation. • Confident demeanor and excellent negotiation skills. • Good commercial and contractual understanding. • Cross-cultural understanding and strong market and competitive intelligence. • Ability to work collaboratively in a global team environment and across different departments. • Competence to handle multiple tasks and projects simultaneously. • Innovative mindset with the ability to develop creative solutions to complex problems. • Strong responsibility, decision-making ability, independence, organizational skills, and resilience. • Commitment to continuous learning and staying updated with industry advancements and best practices. • Willingness to travel regularly (more than 60%). • Language skills: English (must) Spanish, Portuguese (one or both required) French, German (Helpful)