Customer Success Manager

il y a 14 jours

🗽 New York – Remote

Bien que cet emploi soit listé dans New York, cette entreprise pourrait être ouverte à l'embauche distante dans d'autres états.

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

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Anecdotes

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Compliance • Security • SaaS

Anecdotes est une plateforme conçue pour les professionnels du risque et de la conformité, rationalisant les processus de gouvernance, de gestion des risques et de conformité (GRC) grâce à l'automatisation et à l'intégration des données. Elle offre des outils pour la surveillance continue, la collecte de preuves et la gestion de la conformité adaptés à divers cadres. En se concentrant sur l'exploitation des données pour améliorer la maturité de la conformité, Anecdotes permet aux organisations de gérer efficacement les risques tout en s'assurant qu'elles respectent les normes réglementaires.

51 - 200 employés

📋 Conformité

🔐 Sécurité

☁️ SaaS

💰 €25 000 000 Series B en 2024-01

Description

• Serve as the primary liaison between anecdotes and our customers, ensuring seamless communication, coordination, and partnership across all interactions. • Act as a trusted advisor to customers as they modernize and scale their GRC programs using the anecdotes platform, providing best practices, industry insights, and strategic guidance. • Develop a deep understanding of each customer’s goals, workflows, compliance requirements, and product configuration to continually deliver measurable value and drive ongoing engagement. • Monitor customer health, product usage, and sentiment to detect risks early, drive proactive engagement, and improve satisfaction and retention. • Lead Executive Business Reviews (EBRs/QBRs) that highlight ROI, adoption trends, maturity progress, and alignment on forward-looking strategies. • Collaborate cross-functionally with Product, Support, and Sales to advocate for customer needs, quickly resolve challenges, and provide feedback that informs product roadmaps and customer-centric improvements. • Manage value realization and lead the process for renewals and expansions, ensuring alignment on outcomes while driving successful negotiations that support long-term partnership growth. • Maintain accurate documentation, account plans, customer insights, and health indicators across internal systems (CRM and CS platform) to support effective account management.

🎯 Exigences

• 3+ years in Customer Success or Account Management in a SaaS or technical product environment. • Proven ability to manage customer relationships simultaneously, with strong retention results of enterprise customers. • Demonstrated technical aptitude and are comfortable navigating data-driven platforms, integrations, and workflow logic. • Understanding of GRC frameworks (e.g., SOC 2, ISO 27001, NIST, HIPAA) and the ability to translate compliance concepts into actionable customer outcomes. • Excellent communication and presentation skills; can influence both technical users and executive stakeholders. • Analytical and problem-solving mindset; able to turn data into insight and action. • Strong cross-functional collaboration skills (Product, Onboarding, Support, Sales).

🏖️ Avantages

• Health insurance • 401(k) matching • Paid time off • Remote work options