Director of Engagement – Retention

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

💵 $160 000 - $170 000 / an

⏰ Temps Plein

🔴 Expert

👔 Directeur

👻 Score fantôme 43%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Ansible Health

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2021

💼 Conseil

🛡️ Assurance

🏥 Santé

Consulting • Insurance • Healthcare

AnsibleHealth est une pratique médicale virtuelle dirigée par des médecins, spécialisée dans le soin des patients souffrant de conditions chroniques telles que la BPCO et l'ICC. En offrant des consultations à distance et des plans de traitement personnalisés, AnsibleHealth permet aux patients de gérer leur santé facilement depuis chez eux. Le cabinet accepte la plupart des grandes assurances, y compris Medicare et Medicaid, et met l'accent sur des options de soins économiques. Grâce à des solutions de santé innovantes en ligne, AnsibleHealth vise à améliorer les résultats des patients et à rehausser la qualité de vie de ceux ayant des problèmes de santé chroniques.

Description

• Own the end-to-end patient engagement and retention strategy across the full lifecycle — from initial onboarding and early activation through sustained program participation and graduation. • Develop and manage a Patient Lifecycle Model that enables segment-level targeting, behavioral nudges, and lifecycle-stage interventions tailored to the unique needs of chronically ill populations. • Define, track, and report on core retention KPIs including enrollment conversion, 30/60/90-day retention rates, program completion, session attendance, disenrollment drivers, NPS, and patient-reported outcomes. • Build and iterate on proactive outreach programs and re-engagement campaigns to identify at-risk patients early and intervene before disengagement or disenrollment. • Partner closely with clinical teams — nurse practitioners, respiratory therapists, exercise physiologists, and care managers — to embed engagement best practices into daily care workflows and touchpoints. • Collaborate with Product and Engineering to shape patient-facing features, communication tools, and platform improvements that drive habitual engagement and reduce friction. • Work with the Growth and Partnerships team to align acquisition messaging with realistic program expectations, improving the quality of incoming referrals and reducing early-stage attrition. • Coordinate with Finance and Analytics to quantify the revenue impact of retention improvements and build data-informed business cases for new initiatives. • Establish a rigorous measurement framework for engagement and retention, moving beyond vanity metrics to actionable insights that influence clinical and operational decisions. • Conduct root-cause analysis of patient churn through data mining, patient surveys, exit interviews, and clinician feedback — translating findings into concrete process improvements. • Design and run A/B tests, cohort analyses, and pilot programs to validate engagement hypotheses before scaling. • Build, mentor, and lead a high-performing engagement and retention team as the organization scales, including specialists in patient outreach, lifecycle marketing, and engagement analytics. • Champion a patient-obsessed culture across the organization, ensuring that the voice of the patient informs every strategic and tactical decision. • Report directly to executive leadership, providing clear visibility into engagement health and strategic recommendations at the board level.

🎯 Exigences

• 7+ years of progressive experience in patient engagement, retention, customer success, lifecycle management, or growth operations — with at least 3 years in a healthcare, telehealth, or health-tech environment. • 3+ years of experience in a people-management or leadership capacity, with a demonstrated ability to build and scale teams. • Deep familiarity with value-based care models, chronic care management (CCM), remote patient monitoring (RPM), or similar care delivery frameworks. • Strong analytical skills with hands-on experience using data tools (e.g., SQL, Tableau, Looker, Excel) to define KPIs, run analyses, and inform strategy. • Proven track record of meaningfully improving retention rates, reducing churn, or increasing engagement in a measurable, data-driven way. • Exceptional cross-functional communication skills — comfortable presenting to clinical teams, engineering squads, and executive leadership alike. • Bachelor's degree in Healthcare Administration, Business, Public Health, Marketing, or a related field.

🏖️ Avantages

• Base Salary: $160,000 – $170,000 annually, commensurate with experience and qualifications. • Equity: Eligible for stock option grants — you will have a direct ownership stake in the company's trajectory. • Bonus: Eligible for performance-based cash bonuses tied to engagement and retention milestones. • Remote-first: Work from anywhere in the United States with flexible scheduling. • Benefits: Medical, dental, and vision coverage; paid time off; professional development support. • Impact: Directly improve the lives of patients with serious chronic diseases — the work you do here matters.