HRIS Services Coordinator

🕒 il y a 17 jours

🔔 Pennsylvania – Distant

infoinfo

💵 $60 000 - $65 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Apis Services, Inc.

Apis Services, Inc.

1001 - 5000 employés

Fondée en 2017

💼 Conseil

🏥 Santé

📦 Logistique

Consulting • Healthcare • Logistics

Apis Services, Inc. est un fournisseur de services partagés et un partenaire de back-office pour Inperium, Inc. et sa constellation d'affiliés à but non lucratif. Grâce aux contrats de services de gestion (MSA), elle offre des fonctions administratives rentables - y compris les finances, la paie, les ressources humaines, l'informatique, les avantages sociaux et le bien-être, la gestion des assurances et des risques, le support juridique et de conformité, ainsi que la gestion de la flotte et des installations - tout en laissant les opérations programmatiques sous le contrôle des dirigeants de chaque affilié. Le modèle de l'entreprise se concentre sur l'efficacité opérationnelle et permet aux affiliés de réinvestir les économies dans la qualité des programmes et la prestation de services.

Description

• Serve as the primary point of contact for employees and managers seeking HR support through ONE HR Services • Respond to inquiries related to HR policies, procedures, forms, benefits, employment information, and HR systems • Resolve routine HR questions at first contact whenever possible • Create, update, document, and close HR service cases accurately and timely • Maintain ownership of employee inquiries through resolution or approved handoff • Assist employees with ADP, onboarding, timekeeping, HR portal, and general HR system questions • Route complex issues to the appropriate HR specialist while ensuring a seamless employee experience • Protect confidential employee information and maintain compliance with privacy requirements • Utilize knowledge articles, SOPs, and service resources to provide consistent guidance • Monitor open cases and ensure timely follow-up and resolution • Identify recurring trends and opportunities to improve the employee experience • Participate in service improvement initiatives, system enhancements, and process optimization efforts • Support enterprise-wide HR initiatives, acquisitions, and organizational growth activities

🎯 Exigences

• High school diploma required • Bachelor's degree in Human Resources, Business Administration, or related field preferred • Previous experience in HR, HR operations, employee services, customer service, or administrative support • Strong verbal and written communication skills • Ability to maintain confidentiality and exercise sound judgment • Strong organizational skills and attention to detail • Proficiency with Microsoft Office applications • Experience supporting HR service centers or shared services environments preferred • Experience using HRIS, case management, ticketing, call center, or service management systems preferred • Experience with ADP or other HR technology platforms preferred • Knowledge of human resources practices and employee support processes preferred • Ability to sit, stand, walk, bend, and reach as needed • Ability to lift up to 25 pounds occasionally • Ability to work at a computer for extended periods of time • Ability to perform essential job functions with or without reasonable accommodation

🏖️ Avantages

• Competitive Compensation • DailyPay – Access Your Earned Wages Before Payday • Medical, Dental & Vision Insurance • 401(k) Retirement Plan • Paid Time Off • Employee Assistance Program • Wellness Programs • Employee Referral Bonuses • Company-Paid Training • Professional Development Opportunities • Ongoing HR and HRIS Training • Exposure to Multi-State HR Operations • Career Advancement Opportunities • Cross-Functional Learning Experiences • Leadership Development Programs • Opportunities Across Multiple Service Lines

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