Operations Lead

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🏈 Ohio – Distant

🏈 Ohio – Remote

⏰ Temps Plein

🟠 Senior

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Applied Research Solutions

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2012

🏛️ Gouvernement

🔒 Cybersecurity

Government • Cybersecurity

Applied Research Solutions est une petite entreprise de services professionnels axée sur des missions qui fournit une expertise technique et thématique de premier plan au Département de la Défense des États-Unis et à la Communauté du renseignement. L'entreprise propose des capacités en cybersécurité et en guerre de l'information, développement logiciel agile, services cloud, et R&D, et opère sur plusieurs contrats-cadres gouvernementaux (par exemple, OASIS+, GSA MAS, Seaport NxG). ARS met l'accent sur l'expansion rapide pour répondre aux exigences de sécurité nationale, détient les certifications CMMI-SVC ML2 et ISO, et s'associe avec les principaux fournisseurs de cloud pour soutenir des solutions sécurisées et axées sur les missions.

Description

• Provide operational leadership and coordination across a DoW technology program • Serve as the central point of accountability for day-to-day operations • Oversee help desk operations, supporting the deployment and operation of cloud-hosted applications in Microsoft Azure • Facilitate Change Control Boards and ensure program tools and documentation remain current and accessible • Coordinate across teams and stakeholders to drive tasks, action items, and decisions to resolution • Identify and remove operational blockers, escalating with context and recommended solutions when needed • Maintain clear visibility into program status and communicate proactively to program leadership • Monitor help desk metrics and trends, escalating recurring issues or systemic patterns to program leadership • Support onboarding and oversight of help desk staff, ensuring adherence to security and operational standards • Oversee the deployment and operation of cloud-hosted applications in Microsoft Azure • Coordinate with technical staff to ensure application environments are maintained, monitored, and operating within DoD security and compliance requirements • Facilitate Change Control Board meetings, ensuring proposed changes are reviewed, documented, and approved in accordance with program processes • Maintain CCB records and track the status of approved, pending, and rejected changes • Support preparation of program status updates, reports, and customer-facing deliverables as needed

🎯 Exigences

• Must be a U.S. citizen • Active Secret security clearance or eligibility to obtain one • Demonstrated experience in an operational leadership or coordination role, preferably in a government or DoD-adjacent environment • Experience facilitating or participating in Change Control Board processes • Proficiency with Jira and Confluence for program tracking and documentation • Familiarity with Microsoft Azure and cloud-hosted application environments • Strong organizational and communication skills with a demonstrated ability to manage multiple competing priorities • Ability to work independently and maintain operational discipline in a fully remote environment • Strongly Preferred: Experience overseeing help desk or IT support operations in a government or cleared environment • Familiarity with DoD security and compliance standards including ATO processes and change management requirements • Familiarity with DevOps pipelines and cloud application deployment processes in Azure • PMP, CAPM, or similar project or program management certification • Experience with Agile or scrum methodologies in a government contracting context.

🏖️ Avantages

• Industry competitive benefits package • Awards and recognition program • Personalized attention from ARS Senior Managers