Senior Renewals Manager

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Appriss Retail

Site WebLinkedInTous les Emplois

51 - 200 employés

🛒 Commerce de détail

🤖 Intelligence artificielle

🔐 Sécurité

Retail • Artificial Intelligence • Security

Appriss Retail est une entreprise spécialisée dans la fourniture de solutions pour prévenir la fraude et la démarque inconnue dans le secteur du commerce de détail. Depuis plus de 25 ans, elle aide les détaillants à protéger leurs bénéfices contre les retours frauduleux et abusifs, les réclamations et autres ajustements. Leurs solutions, telles qu'Appriss Secure, Appriss Engage et Appriss Incident, utilisent des analyses basées sur l'IA et une analyse des transactions en temps réel pour identifier et résoudre les cas de démarque inconnue ou d'érosion des marges. Appriss Retail est un partenaire de confiance pour plus de 60 des 100 principaux détaillants américains.

Description

• own the renewal process end-to-end — quoting, revising, reporting, and closing renewal opportunities in close partnership with Customer Success and Account Executive teams. • partner closely with CSMs and Account Executives to develop account-specific renewal approaches that protect and grow revenue. • maintain accurate renewal pipeline forecasting and retention rate projections; your expertise in anticipating risk and managing transaction volume will be critical to securing revenue and mitigating churn. • build and maintain frameworks for renewal strategy, pricing conversations, and commercial best practices that the broader team can leverage. • support and drive systematic pricing improvements across the renewal portfolio in partnership with account teams. • partner with CSMs when an account needs commercial support to navigate a renewal — the CSM owns the relationship and surfaces the risk; you bring the commercial expertise to help work through it. • play a central role in the 2026–2027 pricing and packaging initiative — helping existing customers navigate new commercial structures as we evolve our product suite. • KPI tracking and regular reporting to the CCO on renewal performance, forecast accuracy, and retention outcomes.

🎯 Exigences

• 7+ years in a commercial role — renewal management, account management, or B2B sales — with a track record of driving strong retention and managing complex renewal cycles. • Experience with subscription renewals and commercial processes in a SaaS environment; comfort managing a high-volume, high-stakes renewal portfolio. • Working knowledge of SaaS pricing models, contract structures, and commercial packaging strategy. • Strong forecasting instincts — you can anticipate risk, model outcomes, and keep stakeholders informed with accuracy. • Ability to build playbooks and scalable processes — you bring structure to complexity and leave things better than you found them. • A collaborative mindset: you work with account teams, not around them — renewal success here is a team sport. • Experience with enterprise retail accounts or working within a vertical SaaS environment is a strong plus. • Highly organized with strong CRM discipline; Salesforce proficiency expected.

🏖️ Avantages

• multiple medical plan options • dental and vision coverage • health savings and flexible spending accounts • paid parental leave • supplemental coverage for life’s unexpected moments • generous paid time off • 401(k) with immediate vesting and company match • short- and long-term disability • free access to health and wellbeing resources such as Calm and Sworkit • access to learning and development opportunities to help you grow your career