Manager, Incident Response

🕒 il y a 8 jours

🇬🇧 Royaume-Uni – Télétravail

💵 £76 000 - £114 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🇬🇧 Parrain de Visa de Travailleur Qualifié UK

Cette entreprise a parrainé des visas de Travailleur Qualifié du Royaume-Uni par le passé.

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Arctic Wolf

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2012

L'industrie de la cybersécurité fait face à un problème d'efficacité. Chaque année, de nouvelles technologies, fournisseurs et solutions émergent, et pourtant, malgré cette innovation constante, nous continuons de voir des violations de haut niveau à la une des journaux. Toutes les organisations savent qu'elles ont besoin d'une meilleure sécurité, mais la multitude d'options disponibles laisse les responsables informatiques et de la sécurité, qui manquent souvent de ressources, se demander comment procéder. Chez Arctic Wolf, notre mission est d'éliminer les risques cybernétiques grâce à des opérations de sécurité efficaces. Pour atteindre cet objectif, nous pensons que les organisations doivent accomplir trois choses essentielles :

Description

• Lead and develop Arctic Wolf's Incident Response practice and team • Oversee delivery of consistent, scalable, high-quality Incident Response services • Scope, monitor, manage, and assign incident response engagements • Maintain awareness of active investigations and recovery efforts, escalating when required • Establish case management, utilization, resource planning, scheduling, workload balancing, KPIs, service metrics, and operational reporting • Develop processes, standards, quality assurance mechanisms, and continuous improvement initiatives • Review incident reports, executive summaries, investigative findings, and customer deliverables • Provide technical leadership during engagements and forensic activities • Lead and support advanced digital forensic and incident response investigations across Windows, Linux, macOS, Azure, AWS, and Google Cloud • Guide containment, eradication, recovery, and remediation activities • Develop investigation strategies and incident response plans • Serve as senior trusted advisor during cybersecurity incidents • Communicate findings to executives, legal counsel, insurance carriers, and technical stakeholders • Lead scoping and engagement planning; support cyber extortion and ransomware negotiation strategy • Present recovery plans, findings, and recommendations to customers • Build relationships with customers, legal counsel, cyber insurance carriers, and strategic partners • Support business development, industry events, and thought leadership • Partner with Directors and Executive Leadership on strategy and growth plans • Drive automation, innovation, tooling, reporting, analytics, quality assurance, and customer experience improvements • Collaborate across Product, Engineering, Security Operations, Concierge, MDR, Sales, Marketing, and Customer Success • Support budgeting, forecasting, workforce planning, and organizational scaling • Participate in evening, weekend, holiday, and escalation on-call rotations • Conduct peer reviews, quality reviews, and case audits • Maintain technical certifications and professional development goals

🎯 Exigences

• 3+ years of experience leading technical teams, people management, or service delivery organizations • Demonstrated experience leading complex cyber incident investigations and recovery efforts • Strong knowledge of host, network, cloud, and enterprise forensic analysis • Experience managing customer-facing engagements involving legal counsel, cyber insurance carriers, and executive stakeholders • Exceptional verbal and written communication skills • Experience developing operational processes, performance metrics, and quality assurance programs • Ability to lead multiple concurrent initiatives and prioritize effectively in high-pressure environments • Fluency in English, verbal and written • Background checks are required • Offer may be conditioned on authorization to receive software or technology controlled under U.S. export control laws and regulations • Preferred: Bachelor's degree in Information Security, Digital Forensics, Computer Science, Cybersecurity, or related discipline • Preferred: Industry certifications such as GCFA, GCFE, CISSP, GCIH, EnCE, ACE, or equivalent • Preferred: Experience within consulting, managed security services, or incident response service organizations • Preferred: Experience presenting at industry conferences, customer events, or technical forums • Preferred: Experience supporting large-scale enterprise incident response programs and global service delivery teams

🏖️ Avantages

• Equity for all employees • 28 days annual leave, 8 bank holidays and paid volunteering days off • Pension plan employer match • Training and career development programs • Robust Employee Assistance Program (EAP) with mental health service • Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection • Fertility support and paid parental leave • Variable incentive compensation • New hire equity grants • Disability accommodations where possible