Lead Analyst

Emploi pas sur LinkedIn

🕒 il y a 10 jours

🦞 Maine – Distant

🦞 Maine – Remote

💵 $95 000 - $125 000 / an

⏰ Temps Plein

🟠 Senior

🧐 Analyste

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Arkatechture

Site WebLinkedInTous les Emplois

51 - 200 employés

☁️ SaaS

💰 Venture Round en 2022-02

Analytics • Consulting • SaaS

Arkatechture est une entreprise spécialisée dans les services d'analytique des données. Elle offre une suite complète de solutions d'analytique, y compris Arkalytics, une plateforme SaaS d'entrepôt de données conçue pour un déploiement rapide. Arkatechture s'associe aux entreprises pour développer et exécuter leur stratégie de données, fournissant des services tels que la gestion des données, l'intelligence d'affaires, l'analytique prédictive et le conseil en Tableaux. Servant des secteurs tels que les coopératives de crédit et les banques communautaires, Arkatechture se concentre sur l'amélioration de la prise de décision basée sur les données et l'augmentation du retour sur investissement grâce à des tableaux de bord, des rapports et des modèles prédictifs personnalisés. Leur équipe d'experts fournit des services gérés et du conseil professionnel pour soutenir les organisations dans la construction et le maintien d'écosystèmes d'analytique des données efficaces.

Description

• Lead and support the Data and Analytics Support Desk function, providing both technical leadership and day-to-day guidance to analysts and team members • Act as a player-coach, maintaining hands-on involvement in complex support cases while mentoring and developing the team • Serve as a senior escalation point for advanced SQL, ETL/ELT, data warehouse, and BI-related issues • Drive high-quality resolution of complex data platform issues, ensuring strong technical standards across all work • Coach and mentor team members to deepen technical expertise, improve troubleshooting approaches, and grow professionally • Own prioritization and triage of high-impact incidents, ensuring efficient routing and resolution • Drive SLA adherence while maintaining a high bar for technical accuracy and quality • Conduct root cause analysis (RCA) on recurring data defects and partner with Engineering and Product on structural improvements • Ensure clear, proactive, and technically sound communication with clients throughout issue resolution • Partner cross-functionally with Engineering, Product, and Customer Success to address systemic platform issues • Identify trends, risks, and opportunities to improve platform performance, reliability, and scalability. Partner with the Head of Support Services to implement structural improvements and elevate service quality. • Contribute to documentation, best practices, and knowledge sharing to reduce recurring issues • Support operational tooling (PagerDuty, Jira, etc.) to ensure effective incident management and reporting • Participate in hiring, onboarding, workforce planning, and performance management. • Additional responsibilities as assigned.

🎯 Exigences

• Bachelor’s or Master’s Degree in Computer Science, Engineering, or a related field. • 8-10+ years of experience in data, analytics, or BI platform environments • Experience leading or mentoring technical teams within data or analytics functions • Strong customer-facing experience with the ability to communicate technical concepts clearly • Advanced SQL expertise (complex joins, CTEs, query optimization, performance tuning) • Hands-on experience debugging ETL/ELT pipelines using SQL and/or Python • Experience with modern cloud data warehouses (Snowflake preferred; Databricks, Redshift acceptable) • Experience working within AWS environments • Experience with dbt • Strong analytical thinking and structured problem-solving approach in complex data environments • Ability to balance people leadership with hands-on technical ownership • Comfortable challenging architectural decisions and driving continuous platform improvement • Experience conducting root cause analysis (RCA) on data defects and partnering with engineering teams to implement structural fixes. • Demonstrated relationship skills. Works seamlessly externally (customers) and internally (Technical and customer success teams) • Incident management experience for SLA driven environments • Experience in SaaS or managed services models • **Preferred Experience ** • AWS certifications (Cloud Practitioner, Developer, or Solutions Architect) • SnowPro Core Certification • Experience supporting fintech or financial services data environments • Familiarity with tools such as Jira, PagerDuty, Slack, and Confluence • Experience working with or supporting distributed teams (US and India)

🏖️ Avantages

• A flexible remote work policy with optional access to our Portland, Maine office • A 4-day workweek after 3 years of service • Generous paid time off, including 11 holidays • Medical, disability, life insurance, and optional dental/vision • 401(k) retirement plan with company match • Training & certification reimbursement • Milestone recognition programs, annual PTO increases, and more