Enterprise Customer Success Manager

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Articulate

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Articulate développe des logiciels, contenus et ressources de formation en ligne qui transforment la manière dont le monde apprend. Plus de 120 000 organisations dans le monde, y compris les 100 entreprises du classement Fortune 100, ont créé des millions de cours avec notre plateforme de formation en ligne, Articulate 360. Avec Articulate 360, les développeurs de formations en ligne disposent de tout le nécessaire pour créer des cours pour leurs systèmes de gestion de l'apprentissage, y compris l'application de création primée Storyline 360. Pour en savoir plus sur Articulate 360, visitez https://articulate.com/360 Articulate possède également la plus grande communauté de l'industrie, E-Learning Heroes, où les professionnels de la formation en ligne trouvent inspiration, conseils, soutien technique et meilleures pratiques pour concevoir des formations en ligne. Rejoignez les plus de 1,2 million de membres d'E-Learning Heroes sur https://community.articulate.com En tant qu'organisation centrée sur l'humain, Articulate est motivée par notre vision d'aider les individus à vivre mieux. Nous nous engageons à offrir le meilleur rapport qualité-prix à nos clients et à respecter nos employés. Nous construisons une équipe qui reflète le monde dans lequel nous vivons et un environnement où des personnes de divers horizons se sentent à leur place. Pour en savoir plus sur la raison pour laquelle nous figurons parmi les meilleurs lieux de travail de 2022 selon Inc. Magazine : https://articulate.com/about/careers

201 - 500 employés

Fondée en 2002

💰 €1 500 000 000 Series A en 2021-06

Description

• Manage a book of 60-80 of our largest, most strategic Enterprise accounts • Own the entire customer life cycle for your accounts, including onboarding, engagement and renewal • Manage the renewal process by navigating complex commercial terms and leading to on-time renewals which maximize net revenue retention • Increase customer retention by conducting strategic check-ins, kick-off calls, and business reviews • Accurately forecast renewal revenue for current and future quarters • Engage in consultative discovery conversations to uncover account expansion opportunities and assist your Sales partners in converting those opportunities • Prioritize accounts for strategic focus each quarter and build and execute account plans for those customers • Proactively drive customer adoption and mitigate retention risk • Partner effectively with cross-functional teams including Sales, Legal, Product, Order Management, Marketing, Finance, and Support • Meet key performance indicators around revenue retention, account expansion, renewals, lead generation, and customer satisfaction • Be the voice of the customer internally to resolve customer challenges • Drive customer advocacy, case studies, and partnership opportunities through stakeholder engagement and relationship building • Participate in all enrichment and enablement activities as assigned • Participate in special projects and additional responsibilities as needed

🎯 Exigences

• 8+ years experience working in a customer-facing account management, sales or customer success role • A strong understanding of customer success • Experience managing a book of 50+ customer accounts • Experience directly managing renewals, driving renewal strategy, and handling customer negotiations • A customer-centric mindset and the ability to continuously connect customer’s business pains to specific product benefits and value propositions • Experience creating and upleveling strategic relationships with key stakeholders • Ability to prioritize a large but strategic book • Excellent critical-thinking skills • High commercial acumen and strong discovery skills • Resiliency, adaptability, and experience thriving in a fast-paced environment • Ability to work independently with a high sense of self-accountability and as part of a collaborative team • Excellent verbal, written communication and presentation skills • 2+ years experience in SaaS • 2+ years experience using Salesforce

🏖️ Avantages

• The pay range for this position is $102,900 to $136,316 for all U.S. locations. • This range represents our good faith expectation of what we reasonably expect to pay for this role based on factors including (but not limited to) skills, experience, training, licensure and certifications, education, and other business and organizational needs. • This position is bonus-eligible. • Articulate also offers a robust suite of benefits — visit the website for a full list.