Mid-Market Customer Success Manager

Emploi pas sur LinkedIn

il y a 14 jours

Postuler

Recevoir des Emails avec des Emplois Similaires

Articulate

Site WebLinkedInTous les Emplois

Articulate développe des logiciels, contenus et ressources de formation en ligne qui transforment la manière dont le monde apprend. Plus de 120 000 organisations dans le monde, y compris les 100 entreprises du classement Fortune 100, ont créé des millions de cours avec notre plateforme de formation en ligne, Articulate 360. Avec Articulate 360, les développeurs de formations en ligne disposent de tout le nécessaire pour créer des cours pour leurs systèmes de gestion de l'apprentissage, y compris l'application de création primée Storyline 360. Pour en savoir plus sur Articulate 360, visitez https://articulate.com/360 Articulate possède également la plus grande communauté de l'industrie, E-Learning Heroes, où les professionnels de la formation en ligne trouvent inspiration, conseils, soutien technique et meilleures pratiques pour concevoir des formations en ligne. Rejoignez les plus de 1,2 million de membres d'E-Learning Heroes sur https://community.articulate.com En tant qu'organisation centrée sur l'humain, Articulate est motivée par notre vision d'aider les individus à vivre mieux. Nous nous engageons à offrir le meilleur rapport qualité-prix à nos clients et à respecter nos employés. Nous construisons une équipe qui reflète le monde dans lequel nous vivons et un environnement où des personnes de divers horizons se sentent à leur place. Pour en savoir plus sur la raison pour laquelle nous figurons parmi les meilleurs lieux de travail de 2022 selon Inc. Magazine : https://articulate.com/about/careers

201 - 500 employés

Fondée en 2002

💰 €1 500 000 000 Series A en 2021-06

Description

• Effectively manage a book of our mid-market customers (typically ~250-300) • Ensure a seamless customer experience throughout the entire life cycle – from onboarding through engagement and renewal • Proactively drive customer adoption and mitigate retention risk • Confidently navigate procurement, commercial terms, and contract negotiations, leading to on-time renewals that maximize net revenue retention • Increase customer retention by conducting effective check-ins, kick-off calls, and business reviews • Accurately forecast renewal revenue for current and future quarters • Meet key performance indicators around customer touch points, churn, customer satisfaction, renewal, and account expansion • Lead account planning efforts in collaboration with Sales to define joint customer success strategies • Partner effectively with cross-functional teams including Sales, Legal, Product, Order Management, Marketing, Finance, and Support • Identify opportunities for revenue growth and product expansion in the form of Customer Success Qualified Leads (CSQLs). • Serve as a trusted advisor by connecting customer’s key business challenges to Articulate's solutions and delivering tailored, value-driven recommendations • Be the voice of the customer internally to share product feedback and resolve customer challenges • Drive customer advocacy, case studies, and partnership opportunities through stakeholder engagement and strategic relationship building • Own and deliver key customer success initiatives that drive product adoption and retention across your book • Participate in special projects and responsibilities aligned with strategic priorities

🎯 Exigences

• 5+ years experience working in a customer-facing account management, sales or customer success role • A strong understanding of customer success • Experience managing a book of 100+ customer accounts • Proven ability to manage complex renewals, including commercial conversations and negotiation • A customer-centric mindset and the ability to continuously connect customer’s business pains to specific product benefits and value propositions • Experience creating and upleveling strategic relationships with key stakeholders • Demonstrated ownership of the entire customer lifecycle, including onboarding, expansion, and retention • Ability to prioritize a large but strategic book • Excellent critical-thinking skills • High commercial acumen and strong discovery skills • Resiliency, adaptability, and experience thriving in a fast-paced environment • Ability to work independently, with a high sense of self-accountability and as part of a collaborative team • Excellent verbal, written communication and presentation skills • 2+ years experience in SaaS • 2+ years experience using Salesforce

🏖️ Avantages

• The pay range for this position is $76,800 to $101,760 for all US locations. • This position is bonus-eligible. • Articulate also offers a robust suite of benefits — visit the website for a full list.