Manager of Implementations, High Touch

🕒 il y a 4 mois

🌐 Allemagne, Royaume-Uni, +2 autres pays – Distant

🇩🇪 Allemagne – Télétravail 🇬🇧 Royaume-Uni – Télétravail 🇮🇪 Irlande – Télétravail 🇪🇸 Espagne – Télétravail

💵 €108 750 - €142 375 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 60%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Ashby

Site WebLinkedInTous les Emplois

51 - 200 employés

💼 Conseil

🤝 B2B

👥 RH Tech

Consulting • B2B • HR Tech

Ashby aide les entreprises en pleine croissance à atteindre leurs objectifs de développement ambitieux. Avec Ashby, les équipes de toutes tailles peuvent mener un processus de recrutement rapide et efficace. Fié par des entreprises telles que Opendoor, Figma, Notion, Deel et Modern Treasury.

Description

• Lead an EMEA-based team of Implementation Specialists aligned to High Touch mid-market customers • Oversee delivery of segment-aligned implementation experiences • Ensure high-quality customer experiences at the beginning of their Ashby journey • Partner cross-functionally to support scoping and planning for prospective customers • Define implementation work and align stakeholders • Communicate project plans and deliver results against agreed expectations • Keep the team on track and ensure implementation milestones are met • Build and scale high-performing teams • Understand customer needs and tailor implementations • Maintain strong customer engagement and communication throughout implementation • Act as the customer’s proactive guide and advocate • Define and evolve EMEA implementation delivery using regional market understanding • Navigate enterprise stakeholders, competing priorities, evolving requirements, and change management • Proactively address thematic customer opportunities and improve processes • Collaborate with Customer Success, Sales, Product, Engineering, and Operations • Drive fast and predictable time-to-value • Ensure consistent, segment-appropriate implementation quality • Deliver enterprise-ready onboarding for upmarket customers • Enable effective transitions into Customer Success • Develop scalable processes that reduce manual effort while preserving quality

🎯 Exigences

• Extensive experience managing and executing implementation and onboarding projects • At least 4 years of experience owning implementations for a complex SaaS product • At least 4 years of experience managing an implementation team, including scoping new engagements and overseeing execution • Experience defining work, aligning stakeholders, communicating project plans, and delivering results • Ability to keep teams on track and ensure milestones are met • Ability to work effectively in a remote-first setting • Ability to travel less than 10% as needed for strategic customer engagements • Experience building and scaling high-performing teams • Ability to understand customer needs and tailor implementations to specific requirements • Experience operating in complex enterprise environments with multiple stakeholders and competing priorities • Experience navigating change management processes at scale • Solid understanding of a complex product and its technical intricacies • Technical curiosity and creativity • Critical thinking and solutions orientation • Cross-functional collaboration with Customer Success, Sales, Product, Engineering, and Operations • Data-driven approach using metrics and analytics to inform decisions and measure success

🏖️ Avantages

• Competitive compensation • 10-year exercise window for stock options • Unlimited PTO with four weeks recommended per year • Twelve weeks of fully paid family leave in the US; planned expansion to employees in other countries as situations arise • Generous equipment, software, and office furniture budget • $100/month education budget • Conferences covered with manager approval • High-quality work environment with time to do things the right way