Collaboration Practice Director

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

💵 $225 000 / an

⏰ Temps Plein

🔴 Expert

👔 Directeur

👻 Score fantôme 13%

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🗣️🇺🇸🇬🇧 Anglais requis

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Aspire Technology Partners

201 - 500 employés

Fondée en 2004

🔒 Cybersecurity

🏢 Entreprise

💼 Conseil

Cybersecurity • Enterprise • Consulting

Aspire Technology Partners est une entreprise de services et de solutions technologiques qui agit en tant que partenaire stratégique en informatique pour les organisations, offrant la conception, la mise en œuvre et les opérations gérées de bout en bout des infrastructures numériques. Aspire fournit des solutions de collaboration et de communications unifiées, l'interopérabilité des plateformes audiovisuelles, le réseautage d'entreprise et sans fil, des services de centre de données et cloud, une architecture Internet des objets et un large portefeuille de services gérés. La sécurité est une offre principale : Aspire propose des architectures de cybersécurité, du conseil en sécurité, la réponse aux incidents, des services de détection et réponse gérés (MDR) et Managed XDR. L'entreprise sert plusieurs marchés, y compris l'éducation, l'énergie et les services publics, les services financiers, les soins de santé, les services juridiques et professionnels, la fabrication, le secteur public et le commerce de détail, en mettant l'accent sur la réussite des clients, les services sur le cycle de vie et la transformation des entreprises.

Description

• Serve as Aspire's senior technical advisor for strategic Collaboration opportunities. • Lead customer discovery workshops to identify business objectives, operational challenges, and technical requirements. • Develop solution architectures that align customer goals with industry best practices and Aspire standards. • Present technical recommendations to audiences ranging from engineers to executive leadership. • Support proposal development, Statements of Work, technical responses, and solution documentation. • Provide technical guidance throughout implementation to ensure solutions are delivered as designed and customer expectations are achieved. • Partner with Sales to identify, qualify, and develop Collaboration opportunities. • Provide technical leadership during customer meetings, demonstrations, workshops, and executive presentations. • Support solution positioning, competitive differentiation, and pricing discussions for complex opportunities. • Serve as the technical owner for Aspire's Collaboration Practice, ensuring the continued evolution of technical standards, competencies, and overall solution quality. • Develop and maintain solution standards, reference architectures, design methodologies, and best practices. • Evaluate emerging technologies, manufacturers, and service offerings to strengthen Aspire's Collaboration portfolio. • Identify opportunities to create repeatable solution offerings and improve consistency, scalability, and operational efficiency. • Drive continuous improvement through enhanced processes, documentation, and technical knowledge sharing. • Maintain productive relationships with strategic technology partners through regular engagement, roadmap reviews, technical briefings, and joint customer initiatives. • Collaborate with Engineering and Service Delivery to ensure successful deployment and transition of Collaboration solutions. • Serve as a senior escalation resource for complex technical challenges and architecture reviews. • Mentor engineers, architects, and sales teams through coaching, knowledge sharing, and technical leadership. • Partner across cross-functional teams to improve customer satisfaction and strengthen Aspire's position as a trusted technology advisor.

🎯 Exigences

• Bachelor's degree in Information Technology, Engineering, Business, or a related field (or equivalent experience). • 10+ years designing, implementing, and supporting enterprise Collaboration solutions. • Extensive customer-facing consulting and solution architecture experience. • Experience supporting enterprise sales engagements from discovery through solution design. • Strong understanding of enterprise collaboration, calling, contact center, and related networking technologies. • Proven ability to develop trusted relationships with customers, partners, and internal stakeholders. • Cisco Collaboration certifications (CCNP Collaboration, CCIE Collaboration, or equivalent). • Microsoft Teams and/or Zoom certifications. • Experience developing technical standards, solution portfolios, or practice capabilities. • Experience mentoring technical teams. • Experience within a value-added reseller (VAR) or systems integrator. • Experience supporting managed services and lifecycle offerings.

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