Managing Director

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Aspire Software

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🏨 Hôtellerie

📦 Logistique

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software s'engage à nourrir, améliorer et développer les entreprises en investissant dans leurs ressources, connaissances et meilleures pratiques. Ils mettent l'accent sur l'autonomisation des leaders d'entreprise et l'encouragement de l'innovation grâce à une prise de décision décentralisée, visant à créer un environnement collaboratif et adaptable. Aspire Software sert une variété d'industries, offrant un soutien dans les fusions et acquisitions, l'expansion internationale et l'intelligence économique, tout en privilégiant les relations à long terme avec les clients et la croissance des employés.

Description

• Own the long-range, annual, and quarterly financial and non-financial goals • Develop and communicate a clear vision of goals and objectives, strategies, and philosophies about growth, revenue generation, profitability, and customer care • Manage day-to-day operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support • Attend promotional events which include but not limited to tradeshows and panels • Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets • Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline • Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development • Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors • Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV) ; develop performance dashboards and establish reporting process (measure NRR and MRR trends) • Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization • Manage key relationships with large accounts is mandatory • Execute an effective, long-term customer success program for clients • Implement and maintain client support initiatives • Facilitate both in-house and client training sessions • Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution • Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools • Ensure clear product roadmaps are established, followed, and adapted to meet market needs • Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations • Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers • Facilitate the growth of Product Managers by aligning their activities with job descriptions • Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin • Establish strategies to increase NRR • Track on a monthly basis results with the Head of Professional Services • Review with Senior Management and the team: • Advance performance by driving improvements in revenue, profit, customer retention, loss prevention, and expense ratios • Annual, quarterly, and monthly revenue results/forecasts and costs • Participate in the development of internal department policies and programs to support quality and growth • Drive P&L, ROI, EBITDA, rule of 40 and ARR/ IRR performance of businesses and ensure companies are meeting organizational objectives • Partnering with your HR lead in: • Driving talent retention and development • Complying with local employment legislation • Developing a true local company culture • Engage in M&A activities, working closely with the Valsoft investment group on acquisition strategy and M&A initiatives • Oversee post-acquisition initiatives to integrate companies into your business unit, focusing on operational transformation and implementation of efficiencies

🎯 Exigences

• Proven experience in senior leadership roles within the software or technology sector • Strong skills in developing and executing strategic business plans across multiple functions • Demonstrated success in driving revenue growth and market expansion • Hands-on approach to managing daily operations and improving operational excellence • Exceptional leadership with the ability to inspire and manage cross-functional teams • Results-oriented with a focus on achieving targets and continuous improvement • Strong commitment to customer success and care • Excellent communication and interpersonal skills for influencing stakeholders • Innovative, proactive, and adaptable with a collaborative mindset • Legally authorized to work in the UK or Ireland