Customer Support Associate – German

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Assent

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2010

📦 Logistique

🏭 Fabrication

💼 Conseil

💰 €350 000 000 Series D en 2022-01

Logistics • Manufacturing • Consulting

Assent est le leader des solutions de gestion de la durabilité des chaînes d’approvisionnement. Forte de plus de dix ans d’expérience, Assent se concentre spécifiquement sur les fabricants complexes, un sous-ensemble de fabricants dans les secteurs de l’équipement industriel, de l’électronique, des dispositifs médicaux, de l’aérospatial/défense et de l’automobile, dont les produits ont de longs cycles de conception et une longue durée de vie.

Description

• Support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains • Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided • Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests • Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience • Engage with unresponsive suppliers through a multi channel approach including emails, chats and conference calls, supplier education and webinar invites • Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team • Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues • Validate and ensure Quality Assurance for compliance data provided by our suppliers • Act as a peer mentor to Supplier Support Agents as required

🎯 Exigences

• Excellent verbal and written communication skills, primarily in English • proficiency in additional languages such as Italian,French or German may be required • Bachelor’s Degree/Higher diploma from a recognized learning institution • 1-2 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres) • Solid ability to manage time effectively and juggle multiple priorities at one time • Computer proficiency using MS Office Suite and Google Applications • Self-starter, excellent time management skills and the ability to adhere to assigned deadlines • Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple channels • Builds productive and stable working relationships internally and externally

🏖️ Avantages

• vacation time that increases with tenure • comprehensive benefits packages (details vary by country) • life leave days • competitive base salary • corporate bonus program • retirement savings options • flexible work options • volunteer days • professional development days