Senior Manager, Sales Support

🕒 il y a 20 jours

🌐 Royaume-Uni, Norvège, +1 autres pays – Distant

🇬🇧 Royaume-Uni – Télétravail 🇳🇴 Norvège – Télétravail 🇩🇪 Allemagne – Télétravail

⏰ Temps Plein

🟠 Senior

🤑 Commercial

👻 Score fantôme 20%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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AutoStore™

Site WebLinkedInTous les Emplois

501 - 1000 employés

🏭 Fabrication

💼 Conseil

🏥 Santé

Manufacturing • Consulting • Healthcare

AutoStore™ est un fournisseur de premier plan de systèmes d'automatisation d'entrepôt, reconnu pour son efficacité à haut débit, son optimisation de l'espace et sa fiabilité. L'entreprise est spécialisée dans l'automatisation des opérations d'entrepôt grâce à sa technologie goods-to-person, utilisant des conceptions modulaires cubiques pour maximiser la capacité et la vitesse. Les solutions d'AutoStore évoluent parfaitement avec la croissance des entreprises, soutenant des secteurs tels que le commerce de détail, la logistique tierce (3PL), l'alimentation, la santé et l'industrie. Avec un accent sur la rapidité, la précision et la disponibilité, la technologie AutoStore soutient certaines des opérations de commerce électronique et logistique à la croissance la plus rapide au monde.

Description

• Lead and develop a distributed global Sales Support team • Set expectations, accountability, development paths, and coaching rhythms • Build a culture of ownership, responsiveness, curiosity, high standards, and continuous improvement • Own global Sales Support quality, responsiveness, and reliability from purchase-order intake and booking through execution, shipment coordination, and delivery readiness • Improve Seller, Partner, and Customer experience, SLA performance, booking flow, first-time-right quality, backlog health, and execution risk management • Coordinate Sales, Operations, Supply Chain, Logistics, Production, and Finance to connect commercial commitments with accurate orders and reliable delivery • Improve visibility across the order and delivery journey and escalate critical or high-value orders • Identify and prioritize AI-enabled Sales Support use cases, including intelligent intake, AI-assisted triage, PO validation, knowledge assistants, proactive risk detection, next-best actions, and partner self-service • Shape agentic workflows, translate operational needs into business requirements, drive adoption, and build AI capability within the team • Represent Sales Support with senior executives and influence decisions across functions and geographies • Simplify processes, reduce recurring friction, and develop scalable global practices • Shape priorities, capacity, operating models, and transformation roadmaps

🎯 Exigences

• 8+ years of relevant experience in Sales Support, Customer Operations, Commercial Operations, Order Management, Sales Operations, Technical Support, or a related environment • Significant direct people leadership experience, including coaching, talent development, performance management, and capability building • Experience leading distributed or global teams in complex, high-scale organizations • Strong track record of building high-performing teams and raising organizational capability • Experience in a technology-led environment such as cloud, SaaS, enterprise software, digital platforms, or e-commerce • Demonstrated experience with AI, automation, or intelligent workflow transformation • Strong understanding of customer, partner, technical, or sales support operations • Experience working across complex commercial-to-execution workflows, such as order management, fulfillment, supply chain, logistics, or similar operational processes • Experience managing SLAs, quality, cycle time, workload, and operational performance • Strong analytical judgment and ability to turn data into action • Executive-level communication and ability to influence senior leaders across functions and geographies • Leadership style combining high standards, empathy, accountability, curiosity, and bias for action • AI experience is a requirement • Technically fluent and able to engage credibly with Product, IT, Data, and engineering teams

🏖️ Avantages

• Occasional travel to an AutoStore office • Confidential handling of inquiries

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