Senior Director – Platform API Integration Product Management

🕒 il y a 5 jours

🏖️ New Jersey – Distant

🏖️ New Jersey – Remote

💵 $203 000 - $275 000 / an

⏰ Temps Plein

🟠 Senior

✅ Responsable Produit

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Avaya

Site WebLinkedInTous les Emplois

5001 - 10000 employés

🤝 B2B

💰 Post-IPO Debt en 2022-06

AI • B2B • Communications

Avaya est un fournisseur de premier plan de solutions d'expérience client et de communication, permettant aux entreprises d'innover sans perturber leur fonctionnement. L'entreprise propose une suite complète de technologies pilotées par l'IA conçues pour améliorer les parcours clients, rationaliser l'engagement des employés et stimuler la croissance des entreprises, tout en garantissant des interactions cohérentes et de haute qualité sur tous les canaux. Les plateformes d'Avaya, telles que la Avaya Experience Platform et la Communication & Collaboration Suite, facilitent une communication inter-canaux fluide et des flux de travail collaboratifs pour les organisations de divers secteurs.

Description

• Own strategy and execution for core platform capabilities across APIs, voice, messaging, orchestration, and automation • Drive the evolution from feature delivery to intelligent system design (inputs, reasoning, orchestration, outputs) • Partner deeply with engineering to prototype, validate, and scale both API-first and AI-powered capabilities • Apply AI-assisted development workflows to accelerate execution without compromising quality • Translate complex, ambiguous problems into clear product direction, architectures, and execution plans • Engage directly with enterprise customers and GTM teams to validate use cases and outcomes • Present at customer EBC meetings, providing clarity on platform roadmap vision • Make decisions grounded in customer impact, system performance, and business outcomes • Define and build the core AI platform layer that enables downstream AI use cases and product experiences • Partner with product peers to ensure platform capabilities translate into customer-facing solutions and provide reliability, compliance, and serviceability to ensure enterprise readiness • Operate as a mini-GM, influencing roadmap, prioritization, and long-term platform direction • Provide leadership across teams, bringing clarity and structure while maintaining momentum

🎯 Exigences

• 10+ years of product management experience with significant ownership and leadership responsibility • Strong background in platform, APIs, and developer-centric products (e.g., CPaaS, SaaS) • 10+ years of contact center experience, including deep domain expertise in CCaaS platforms, customer engagement workflows, and omnichannel CX communication systems • Proven ability to build and scale a platform from zero-to-one through maturity • Deep technical fluency, especially in API design, system architecture, and platform tradeoffs • Experience evolving a platform toward AI-enabled capabilities, even if not AI-native from day one • Demonstrated track record of sound judgment and decision-making under ambiguity • Experience owning core platform capabilities that enable multiple downstream use cases, not just end-user features or GTM packaging • Executive presence with the ability to influence across engineering, GTM, and leadership • High ownership mindset with a bias for action—grounded in outcomes

🏖️ Avantages

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities