Account Manager – Existing

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AvidXchange, Inc.

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1001 - 5000 employés

💰 €66 000 000 Venture Round en 2020-09

AvidXchange est un fournisseur de premier plan de logiciels d'automatisation des comptes fournisseurs ("AP") et de solutions de paiement pour les entreprises du marché intermédiaire et leurs fournisseurs.\n\nNous innovons grâce à notre ressource la plus précieuse : nos coéquipiers. Nous sommes tous des entrepreneurs qui aiment innover et réussir, avec une passion pour servir nos clients. Si vous voulez nous aider à croître tout en réalisant votre potentiel et en créant des histoires que vous raconterez pendant des années, vous êtes au bon endroit - rejoignez notre équipe et devenez un AvidXer.

Description

• Account Management: Cultivate strong, long-lasting relationships with existing customers by becoming their dedicated point of contact. • Understand their unique business needs and financial objectives. • Upselling Strategy: Analyze customer usage patterns and needs to identify opportunities for upselling our financial technology solutions. • Develop and execute tailored upselling strategies. • Product Expertise: Maintain an in-depth knowledge of our product offerings, features, and updates. • Articulate the value and benefits of our solutions to customers, aligning them with specific pain points and growth opportunities. • Strategic Planning: Collaborate closely with customers to develop strategic plans that align our solutions with their business objectives. • Provide consultative guidance based on industry best practices. • Performance Metrics: Set and achieve upselling targets and revenue goals within your account portfolio. • Monitor key performance indicators (KPIs) and take proactive measures to ensure consistent growth. • Customer Feedback: Act as a conduit for customer feedback within the organization. • Gather insights and suggestions from customers to inform product development and enhancements. • Contract Negotiation: Skillfully negotiate contract terms, pricing, and agreements with existing customers, ensuring profitability while maintaining customer satisfaction. • Market Awareness: Stay informed about industry trends, competitive developments, and market conditions. • Leverage this knowledge to refine upselling strategies and maintain a competitive edge.

🎯 Exigences

• Proven experience in account management, preferably within the AP or fintech sector. • Solid understanding of financial technology products and services. • Exceptional communication and presentation skills. • Strong analytical capabilities to interpret customer data and insights. • Effective negotiation and contract management skills. • Self-driven, results-oriented, and capable of working independently. • Strategic thinker with problem-solving skills. • Customer-centric mindset and a commitment to delivering outstanding service. • Typically requires a University Degree or equivalent experience and minimum 3 years of prior relevant experience. • Knowledge of accounting (AR/AP), accounting systems, Credit/Treasury, wealth management • Competitive Knowledge of the AP Landscape

🏖️ Avantages

• 18 days PTO* • 11 Holidays (8 company recognized & 3 floating holidays) • 16 hours per year of paid Volunteer Time Off (VTO) • Competitive Healthcare • 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2% • Parental Leave: 8 weeks 100% paid by AvidXchange** • Discounts on Pet, Home, and Auto insurance • WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers • Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more • Onsite gym fitness center, yoga studio, and basketball court • Tuition Reimbursement up to the federal maximum of $5,250*** • Hybrid Workplace Flexibility • Free parking