Customer Success Project Manager

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🕒 il y a 2 mois

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

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AxisCare Home Care Software

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2011

⚕️ Assurance santé

🏢 Entreprise

☁️ SaaS

Healthcare Insurance • Enterprise • SaaS

AxisCare Home Care Software est un fournisseur de logiciels de gestion basés sur le cloud pour les agences de soins à domicile non médicaux. Il offre une plateforme tout-en-un qui gère la planification des soignants, la vérification électronique des visites (EVV), la facturation, les portails pour les clients et les familles, les applications mobiles, les formulaires et rapports personnalisés, ainsi que les intégrations pour les payeurs et les flux de travail d'entreprise. Le produit est conçu pour évoluer des petites agences jusqu'aux grands réseaux d'entreprise, en mettant l'accent sur la facilité d'utilisation, la sécurité, la fidélisation des soignants et les fonctionnalités de conformité pour rationaliser les opérations aux points de service et les tâches administratives.

Description

• Design, develop, and maintain engaging and accessible learning content, including e-learning modules, guides, toolkits, videos, job aids, and knowledge resources. • Create digital learning experiences using tools such as Camtasia, Snagit, Chameleon Creator, Gainsight, and similar platforms. • Ensure learning content aligns with company culture, product capabilities, and business goals. • Partner with Product, Customer Success, Support, Sales, and other SMEs to translate complex information into learner-friendly formats. • Gather knowledge from internal experts and transform it into structured, scalable learning programs. • Support and continuously improve customer onboarding programs and role-based learning paths. • Contribute to the design and delivery of blended learning experiences, including self-paced learning and live virtual sessions. • Manage and maintain learning content within the Learning Management System (LMS) and internal knowledge platforms. • Ensure content is organized, accessible, and easy for customers to navigate. • Gather feedback from learners and stakeholders to improve learning experiences. • Use analytics and learner insights to optimize content effectiveness and engagement. • Identify and curate relevant external learning resources that enhance the customer learning experience.

🎯 Exigences

• 2+ years of experience in instructional design, LMS administration, or learning content development, ideally in a SaaS or technology environment. • Experience building digital learning using tools such as Camtasia, Snagit, Chameleon Creator, Gainsight, and similar platforms. • Strong ability to translate complex technical concepts into clear, engaging learning experiences. • Experience collaborating with cross-functional teams and subject matter experts. • Excellent written communication and storytelling skills. • Preferred Experience creating customer education programs for SaaS products. • Familiarity with learning analytics and measuring training effectiveness. • Experience managing or administering a Learning Management System (LMS). • Knowledge of adult learning principles and instructional design methodologies.

🏖️ Avantages

• Competitive salary and comprehensive benefits package. • Opportunities for professional growth and career development. • Flexible work arrangements, including remote work options. • Health, dental, and vision insurance. • 401(k) plan with company matching. • Company will provide laptop and other needed computer equipment.