Field Service Manager

🕒 il y a 1 jour

🐊 Florida, New Jersey, +4 états de plus – Distant

🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $109 000 - $136 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

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Azenta Life Sciences

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🧬 Biotechnologie

🔬 Science

⚕️ Assurance santé

💰 Post-IPO Equity en 2022-11

Biotechnology • Science • Healthcare Insurance

Azenta Life Sciences est une entreprise dédiée à accélérer les percées et les thérapies des entreprises des sciences de la vie vers le marché grâce à des solutions avancées d'exploration et de gestion des échantillons. Avec une expertise en génomique, stockage cryogénique, automatisation et informatique, Azenta aide ses clients à accélérer la découverte, le développement et la livraison, assurant ainsi que les progrès scientifiques sont réalisés de manière efficiente. L'entreprise met l'accent sur l'importance de ses employés dans la réussite et l'impact, en offrant un environnement de travail favorable avec des plans de santé complets, des congés payés et des opportunités d'avancement professionnel. Azenta s'engage à promouvoir la diversité et l'égalité des chances en matière d'emploi, favorisant une riche diversité d'expériences et de capacités à l'échelle globale.

Description

• Manage the coordination of technical and administrative support activities including installation, repair, preventive maintenance, and engineering change upgrades to be performed at client sites • Ensure this through adequate reporting management and system maintenance, excellent communication with external customers and internal specialists as well as a keen sense for efficient processes and a fascination for technology • Key ownership and management of customer escalations • Enforce and promote a positive safety culture; Manage and drive safety compliance • Coordinate the planning, development, and implementation of repair, upgrades, and preventive maintenance procedures to maintain system operations • Provides input for team and FSE development plans • Build and maintain regular communication with cross functional teams to ensure customer service effectiveness • Assists in interviewing and hiring new Field Service Technicians and supports onboarding/offboarding process as needed • Maintain industry standard utilization percentage as measured in our existing Service System utilizing Salesforce for scheduling team • Support activities resulting in accurate and effective PM planning - Ensures company policies and procedures are followed by team members • Understand the key financial drivers and subsequent impact on the business • Demonstrates outstanding customer service through maintenance of high quality and integrity in the work environment • Review/Approve the team’s operating expenses and identifies spending trends and methods to optimize the budget/expense

🎯 Exigences

• Experience is Salesforce.com is preferred • Must be proficient with MS office products and possess the ability to learn related sales or service software tool • Previous leadership experience especially within a field service team and/or remote employees • Knowledge of mechanical, electrical, electronic, pneumatic and hydraulic systems • Self-motivated individual that demonstrates a high level of autonomy and ability to resolve complex problems and strong decisioning making skills • Capable of creating an environment of support and accountability • Excellent communicator that works well with others and treats employees fairly with strong customer service orientation • Ability to interact and communicate effectively with technicians, support staff, and valued customers • The ability to work in a fast-paced environment and operate remotely from the main office with limited supervision

🏖️ Avantages

• EOE M/F/Disabled/VET