Central Operations Specialist

🕒 il y a 2 jours

☕ Washington – Distant

☕ Washington – Remote

💵 $19 - $26 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

⚙️ Opérations

🚫👨‍🎓 Aucun diplôme requis

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Banner Bank

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1890

🏦 Banque

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Banner Bank est une institution financière qui propose une large gamme de services bancaires et financiers aux particuliers et aux entreprises. Elle offre des solutions telles que des comptes courants et d'épargne personnels et professionnels, des cartes de crédit, des prêts personnels et immobiliers, ainsi que des services d'investissement. Banner Bank propose également des services spécialisés comme la banque en ligne et mobile, la prévention de la fraude et la gestion de patrimoine. Réputée pour son souci de la confiance et de la satisfaction des clients, Banner Bank a reçu plusieurs distinctions, notamment de la part de Newsweek et Forbes en tant qu'une des meilleures banques régionales et dignes de confiance. Elle est présente dans plusieurs états, y compris Washington, Oregon, Idaho et Californie, et est un prêteur SBA préféré dans de nombreuses communautés.

Description

• Work in a specific operations function and perform function-specific day-to-day operations tasks • Provide exceptional customer service • Support branches through review and documentation of multiple critical functions • Provide Bank staff with training • Respond to inquiries on complex procedures, applications, and access • Support specific retail operational areas and administer function-specific systems • Administer function-specific user access for related applications • Assist with Disaster Recovery/Business Continuity testing and real event tactical team activities • Participate in critical, bankwide problem-solving projects • Analyze user feedback and recommend support process improvements • Evaluate documented resolutions and analyze trends to prevent repeated problems • Identify and implement process improvements • Assist in the annual JHA SilverLake release, including updates or defect review, testing, training documentation, and support • Post updates to BannerNet to assist in problem resolution • Comply with policies, procedures, security requirements, and government regulations

🎯 Exigences

• High school diploma required; equivalent combination of education and experience may be considered • 0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure required • Excellent customer service, analytical, and problem-solving skills • Proven organizational skills and attention to detail • Ability to manage multiple projects simultaneously and meet critical deadlines • Ability to prioritize and execute tasks in a high-pressure environment • Effective written and verbal communication skills • Ability to work independently with little direct supervision • Proven experience with troubleshooting principles/methodologies and issue resolution techniques • Proficient in advanced aspects of Microsoft Office and able to quickly learn and adapt to new technologies • Knowledge of federal and state laws and regulations relating to deposit accounts and bank operations

🏖️ Avantages

• Incentive and commission compensation may be awarded for eligible roles • Comprehensive employee benefits, including medical, dental, vision, LTD, STD and life • Paid vacation time • Sick time • Personal days • Paid volunteer time • 11 company paid holidays • 401k with up to 4% match and immediate vesting • Tuition reimbursement up to $5,250 annually (minimum service requirement)