Platform Operations Specialist

🕒 il y a 17 jours

🌽 Illinois, Wisconsin – Distant

🌽 Illinois – Remote 🧀 Wisconsin – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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Bathing Brands

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1969

🤝 B2B

🏪 Place de marché

B2B • Marketplace

Bathing Brands est une entreprise qui agit en tant que revendeur/distributeur et agrégateur de partenaires pour les produits de sauna, hammam et de bain expérientiel. Elle se positionne comme un portail pour les fabricants afin d'atteindre plus de clients en tirant parti d'un réseau établi de revendeurs et en offrant des services de logistique, de gestion des stocks et de support aux distributeurs. Le contenu du site met l'accent sur l'habilitation des revendeurs et des fabricants, en présentant des témoignages de partenaires (SaunaKits. com, My Sauna World, Direct Home Connection) et en fournissant du contenu éducatif et des blogs sur les saunas, la maintenance des saunas et le bien-être. Ils promeuvent la possibilité de devenir revendeur et distributeur, et mettent en avant des marques de classe mondiale et des produits leaders sur le marché. L'entreprise semble vendre ou distribuer des kits de sauna, des composants de sauna (pierres, poêles, bois), des systèmes de sauna infrarouges et traditionnels, ainsi que des accessoires et services associés. Ils ciblent à la fois les fabricants (pour lister/présenter les produits aux revendeurs) et les revendeurs/distributeurs (pour stocker et expédier les produits), soutenant ainsi la distribution B2B et des opérations semblables à une place de marché.

Description

• Manage the day-to-day flow of website issues, enhancements, and development work across our eCommerce platforms • Receive, investigate, reproduce, and document website issues reported by customers, dealers, and internal users • Translate reported problems and business requests into clear, actionable Asana tasks for the Web Development team • Manage and maintain the Web Development Asana project, including task status, requirements, supporting information, priorities, dependencies, and follow-up • Work with business stakeholders and technical teams to gather the information needed to move issues and features forward • Perform first-round troubleshooting to determine whether an issue is related to website functionality, data, configuration, user permissions, or an integrated system • Coordinate and perform User Acceptance Testing (UAT) for website fixes, enhancements, and new features • Develop a deep understanding of user workflows across our websites, including consumer, dealer, sales, customer service, Product Catalog, and other internal workflows • Build and maintain repeatable test scenarios and regression testing processes for critical website functionality • Validate completed development work against business requirements and real-world user workflows • Administer designated areas of Drupal, including user accounts and permissions, menus, taxonomy structures, and other approved configuration tasks • Work closely with the Product Catalog team to support website taxonomy, navigation, product organization, and other catalog-related website needs • Help identify patterns in recurring issues and opportunities to improve processes, documentation, and platform usability • Create and maintain documentation for website workflows, business rules, testing scenarios, and administrative processes • Support release readiness by ensuring completed work has been tested, documented, and validated before or immediately following deployment

🎯 Exigences

• Experience supporting an eCommerce website, CMS, digital platform, software product, or other technology-driven business environment • Experience with Drupal or another content management system. Drupal experience is strongly preferred • Experience with Asana, Jira, or another work management or development tracking platform • Understanding of the fundamentals of software testing, QA, UAT, or structured troubleshooting • Ability to translate a business problem into clear written requirements and testable outcomes • Strong organizational skills and capable of managing multiple issues, requests, and development tasks at different stages • Comfortable communicating with technical and non-technical teams • Enjoy learning complex systems and understanding how information and processes move between them • Strong attention to detail without losing sight of the larger business objective • Comfortable taking ownership of an issue and helping move it toward resolution

🏖️ Avantages

• Company-subsidized medical, dental, and vision insurance • Company-paid life insurance, with voluntary disability and supplemental coverage options • 401(k) retirement plan with company match • Paid Time Off (PTO) and paid company holidays • Community Day for volunteer service • Employee referral program