Senior Marine Travel Consultant

🕒 il y a 1 jour

🇺🇸 États-Unis – Télétravail

💵 $47 000 - $60 000 / an

⏰ Temps Plein

🟠 Senior

💼 Consultant

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BCD Travel

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2006

🛍️ eCommerce

☁️ SaaS

🚗 Transport

eCommerce • SaaS • Transport

BCD Travel est une entreprise leader dans la gestion des voyages d'affaires qui simplifie la conversation autour des déplacements professionnels en offrant des solutions et services intégrés pour répondre à divers objectifs de programme. Avec un réseau mondial couvrant plus de 100 pays, BCD Travel propose des services de gestion de voyages personnalisés, des solutions de gestion des risques et des outils innovants pour améliorer l'expérience de voyage des organisations et de leurs employés. Leur expertise dans l'industrie du voyage leur a valu de multiples reconnaissances, et ils s'engagent envers la durabilité et l'optimisation des programmes de voyages d'affaires.

Description

• Accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) • Provide active travel consultation towards the business customers, including providing travel details and up-selling of related products • Work independently on requests as assigned and take the initiative to provide assistance • Expertly use the appropriate the BCD Travel tools and systems to complete requests • Anticipate and provide assistance on potential challenges that may arise for the customer • Respond to the customer promptly and provide the customer with your undivided attention to the request • Seek opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement • Perform quality management such as error management and assist in projects as assigned • Meet individual and team goals

🎯 Exigences

• Proven experience in ERM, marine, offshore, or crew travel environments • Hands‑on expertise managing crew movements, rotations, and disruption handling • Strong attention to detail with the ability to perform accurately under pressure • Comfortable working in a fast‑paced, 24/7 service environment • Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup • Solid working knowledge of the travel industry, policies, procedures and processes • Advanced skills on GDS Amadeus • Strong verbal and written communication skills in English • Proven ability to handle multiple priorities simultaneously • Demonstrated excellent professional customer service and problem resolution skills

🏖️ Avantages

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days so you can rest and recharge • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • An inclusive work environment where diversity is celebrated