Knowledge Management Specialist

🕒 il y a 1 mois

🏖️ New Jersey – Distant

🏖️ New Jersey – Remote

💵 $50 000 - $65 625 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 3%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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BetMGM

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2018

💼 Conseil

📣 Marketing

✈️ Tourisme

💰 €25 100 Seed Round en 2022-10

Consulting • Marketing • Travel

BetMGM est le partenaire exclusif des paris sportifs de MGM Resorts à l'échelle nationale, offrant des expériences de jeu en ligne et dans des casinos physiques. En tant que leader dans les jeux de casino en ligne et de poker, BetMGM collabore également avec des marques sœurs telles que Borgata Online et PartyCasino. L'entreprise s'engage à favoriser un environnement de travail inclusif et met l'accent sur les pratiques de jeu responsable, garantissant un environnement de jeu durable et agréable pour ses clients.

Description

• Serve as a critical strategic partner across Customer Care, Risk and Payments, and Fraud Operations. • Support a diverse set of specialized functions that are integral to operational success. • Drive clarity, efficiency, and scalability by defining process standards, ensuring compliance, managing knowledge systems, and enabling consistent communication across functions. • Assist in process definition, alignment, and optimization across Care, Risk and Payments Operations. • Serve as the process owner for multiple operational workflows, driving continuous improvement and consistency. • Make high-impact decisions regarding tooling needs, process rollout, and stakeholder alignment in cross-functional environments. • Map and maintain end-to-end workflows with full accountability for their design, governance, and accuracy. • Maintain and evolve a comprehensive knowledge base that supports real-time operations across multiple verticals. • Ensure the seamless flow of accurate, up-to-date, and actionable information through standard messaging, internal documentation, and communications tools. • Drive readiness for internal and external audits through meticulous documentation, real-time updates, and compliance tracking. • Partner with Strategy, Product, Tooling, Training and QA teams to influence roadmaps, test operational tools, and close the gap between process design and execution.

🎯 Exigences

• 2+ years of experience in operations enablement, content strategy, process design, or internal communications—preferably within regulated industries (e.g., fintech, betting, healthcare, or financial services). • Proven experience managing documentation, workflows, or knowledge bases in high-volume, high-complexity environments. • Exceptional writing, editing, and content structuring skills. • Communications, Technical Writing, Information Management, or related field preferred. • Demonstrated ability to independently own projects from strategy through execution while managing shifting priorities. • Technologically adept, with experience in systems such as Zendesk, SharePoint, or WordPress; comfortable navigating tool integrations. • Analytical and detail-oriented mindset, capable of interpreting operational pain points and transforming them into scalable solutions. • Strong cross-functional communication and stakeholder management skills. • Bilingual in English and Spanish preferred.

🏖️ Avantages

• Medical, Dental, Vision, Life, and Disability Insurance • 401(k) with company match • Pre-tax spending accounts including health care FSA and commuter savings • Flexible paid time off • Professional development reimbursement and ongoing skills training opportunities • Employee resource groups • Swag, ticket giveaways, and more!