(Senior) Customer Success Manager France (m/f/d)

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Aufinity Group | bezahl.de

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Fintech • Automotive • SaaS

Aufinity Group | bezahl. de est une entreprise allemande de fintech et de SaaS qui offre une plateforme numérique de gestion des paiements, spécialement conçue pour le secteur de la vente au détail automobile. Son produit bezahl. de automatise l'ensemble du flux de travail des créances – de la facturation et des invitations de paiement numérique aux relances et à l'intégration du système comptable –, et prend en charge plusieurs méthodes de paiement, des paiements échelonnés entièrement numériques, la conformité AML, des options en marque blanche et des APIs. La plateforme cible les clients B2B (concessions automobiles et groupes de concessionnaires), gère de grands volumes de transactions et met l'accent sur la sécurité et la conformité au RGPD/DSGVO.

51 - 200 employés

💳 Fintech

☁️ SaaS

Description

• You are responsible for our french customers and take care of all communication • You are introducing an innovating payment processes for car dealer groups and other industries • You are responsible for the training of the operational managers (remotely/on site) for our product usage • You identify possible “stumbling blocks” in the onboarding project and eliminate them in coordination with customers and your colleagues from other areas • You are in charge of upgrading our solution for existing clients • Through your proximity to the customer, you help to continuously improve our product and processes

🎯 Exigences

• You have at least 5 years of experience in digital (multi) project management, ideally with proof of your own successful projects • A structured and clean way of working, even in stressful situations: you are used to keep several balls in the air • Clear and confident communication at C-level, even in a tense environment • Willingness to travel to our customers • You are native or bilingual in french, confident in business english and keen to work in a fast-paced environment • Experience in the automotive or software environment is the cherry on the cake, but not a must

🏖️ Avantages

• The opportunity to be part of one of the most exciting FinTech Scale-Up stories in Europe • Take advantage of our extensive training and development opportunities to constantly improve your skills and develop yourself further • An open and transparent corporate culture where your ideas and suggestions are always heard • Possibility of working from home • Look forward to monthly team events where the focus is on team spirit and fun