Mid-level Customer Success Analyst – Commercial

🕒 il y a 3 mois

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BigDataCorp

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2013

🤝 B2B

🔌 API

🤖 Intelligence artificielle

B2B • API • Artificial Intelligence

<BigDataCorp> BigDataCorp est une entreprise brésilienne spécialisée dans les technologies de données, qui agrège et fournit des données publiques à grande échelle pour aider les entreprises à résoudre les problèmes de prévention de la fraude, d'évaluation du crédit et des risques, de conformité KYC/PLD, d'automatisation de l'intégration, de génération de leads et de formation de modèles d'IA. Elle propose des API, des plateformes SaaS, des applications et des plugins pour la validation des données, le traitement d'images, la surveillance du marché et l'analyse, en mettant l'accent sur l'utilisation de données publiques identifiées, non sensibles et conformes aux lois sur la protection de la vie privée (LGPD). L'entreprise sert principalement des clients B2B à travers l'Amérique latine.

Description

• Conduct client onboarding (initial presentation and contact, confirmation of credential receipt, integration follow-up, initial presentation) • Establish, develop, and maintain positive business and client relationships (analysts, developers, operational teams) • Conduct expectation-alignment meetings • Hold regular meetings to monitor and understand each client’s situation, address questions or improvement suggestions, and ensure they are getting the most out of our solutions • Monitor client satisfaction (NPS) • Analyze data and trends to identify and act on opportunities or influence long-term outcomes to maximize the potential of your portfolio • Act as a strategic partner to the sales team • Update the CRM with all customer interactions to maintain a complete history • Track customer KPIs (revenue, volume, health score) and identify opportunities or potential issues • Serve as the first point of contact for customers for support, answer questions, and, for more technical issues, escalate to the support team.

🎯 Exigences

• Previous experience in Customer Success • Knowledge of Customer Success processes • Understanding of Customer Success KPIs • Familiarity with common Customer Success software and tools • Excellent communication and presentation skills • Ability to work under urgent situations and tight deadlines • Empathy and patience when working with customers • Ability to interpret charts and reports

🏖️ Avantages

• 100% remote work (work from anywhere) • Offices in Rio de Janeiro and São Paulo with a relaxed work environment (optional use) • Opportunities for growth and development • Flexible working hours (yes, even in remote mode) • Flexible vacation policies (in addition to CLT regulations) • Bradesco health and dental insurance • Group life insurance • Meal allowance via Caju card • Monthly home office allowance (furniture and internet) • Home office stipend • OrienteMe (psychological support) • Conexa Saúde (psychological and nutritional support) • Gympass • Birthday day off • 6-month maternity leave • 1-month paternity leave • Childcare assistance • SESC partnership benefits • Game night (in-person at the RJ office and online on Discord) • BDC Learning and BDC Decola (professional development programs offering subsidies for trainings such as courses, talks, books, and more) • A supportive, close-knit team