Delivery Manager

Emploi pas sur LinkedIn

🕒 il y a 21 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

🔴 Expert

👔 Manager

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Billtrust

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2001

💳 Fintech

🤝 B2B

💰 €200 000 000 Post-IPO Equity en 2021-01

Fintech • B2B • Software

Billtrust facilite le paiement pour les entreprises B2B. Depuis près de deux décennies, nous sommes les pionniers de l'innovation dans l'automatisation des comptes clients et nous continuons à accélérer. Nos clients s'étendent sur plus de 40 industries et nous détenons une part de marché à deux chiffres dans beaucoup des secteurs que nous servons.

Description

• Lead and manage a cross-functional delivery POD composed of Project Managers, Business Analysts, and Application Support Engineers, ensuring alignment across disciplines to deliver client implementations on time and within scope • Hire, coach, mentor, and develop team members across multiple disciplines including project management, business analysis, and application support engineering, fostering career growth and professional development within the POD • Facilitate process improvement and adherence across the POD by partnering with solution architects, process standards teams, and technical leadership to ensure consistent delivery methodologies and quality standards • Manage and oversee POD workload across project management, requirements analysis, data mapping, template design, and application support activities, ensuring balanced utilization and timely delivery without needing to perform each function directly • Utilize relevant implementations experience and knowledge to actively identify areas of improvement and operational efficiencies across the consolidated POD structure, enabling scalable delivery and reduced reliance on siloed handoffs • Manage a seamless handoff of clients to the support organization when appropriate, coordinating across all POD disciplines to ensure continuity • Actively drive growth of the professional services business consistent with overall growth of the company, leveraging the consolidated POD model to increase capacity and throughput • Reduce average implementation time in line with corporate objectives by driving cross-functional collaboration and removing bottlenecks between disciplines within the POD • Consistently improve the accuracy of bids and the delivery of services within forecasted hours by coordinating estimates and resource planning across all POD disciplines • When appropriate, help build a professional services partner channel to assist in surge requirements across any of the POD’s functional areas • Serve as the primary escalation point for client delivery issues across the POD, collaborating with solution and process standards teams and technical leadership to resolve complex challenges

🎯 Exigences

• 7+ years’ experience of proven success working in a professional services environment or equivalent • Strong analytical skills and experience in eliciting, documenting and evaluating business requirements which may impact multiple Billtrust products and/or platforms • 1+ years of management experience • Strong communication skills both written and verbal so as to be able to assist in selling, SOW creation, and general management activities. • Proven success in evaluating processes and implementing improvements • Ability to work collaboratively with customers and peers across the organization on a daily basis and to work with teams who have been tasked with producing other work products based on their team’s deliverables.

🏖️ Avantages

• Comprehensive health coverage • Competitive retirement • Generous PTO and parental leave • Flexible work options • Meaningful investment in your professional development