Senior Manager, Renewals

🕒 il y a 11 jours

🇺🇸 États-Unis – Télétravail

💵 $103 000 - $145 000 / an

⏰ Temps Plein

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Billtrust

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2001

💼 Conseil

📦 Logistique

📣 Marketing

💰 €200 000 000 Post-IPO Equity en 2021-01

Consulting • Logistics • Marketing

Billtrust facilite le paiement pour les entreprises B2B. Depuis près de deux décennies, nous sommes les pionniers de l'innovation dans l'automatisation des comptes clients et nous continuons à accélérer. Nos clients s'étendent sur plus de 40 industries et nous détenons une part de marché à deux chiffres dans beaucoup des secteurs que nous servons.

Description

• Set the strategy and lead the team driving commercial contract excellence and gross revenue retention across Billtrust customers • Lead, coach, and develop renewal professionals and people leaders • Champion AI tools and co-worker agents for renewal strategies, pricing and contract analysis, and early risk identification • Own the end-to-end renewal process from strategy creation through contract signature • Work closely with Sales and Customer Success and partner with Legal, Deal Desk, Finance/Accounting, Product, and SalesOps • Define renewal strategy and playbooks, build team capability, mitigate renewal risk, and ensure accurate renewal data in Salesforce • Manage team structure, capacity, account coverage, hiring, onboarding, and retention • Own GRR targets and ensure renewals are initiated well in advance of expiration • Review and approve renewal strategies, pricing and contract analyses, and recommendations • Lead negotiations on strategic, escalated, and at-risk accounts with executive stakeholders • Enable value-anchored renewal conversations with clear messaging and pricing rationale • Own renewal performance reporting and forecasting, including renewal status and churn risk • Present insights to executive leadership • Use AI-powered resources to identify portfolio patterns and improve forecast accuracy • Identify process gaps and drive operational improvements

🎯 Exigences

• 8+ years of experience in renewals or account management roles in a B2B SaaS environment • 3+ years leading teams and/or managing people leaders • Ability to lead a large book of renewals from initiation through close • Experience with complex pricing and term negotiations • Executive stakeholder communication • Track record driving AI adoption across a team or function • Experience building AI tools and co-worker agents into team workflows • Proficient data analysis skills • Experience tracking, reporting, and forecasting against renewal KPIs • Cross-functional collaboration with Sales, Customer Success, Finance, Legal, Deal Desk, Sales Ops, and leadership • Excellent written and verbal communication skills • Experience using CRM and renewal management platforms such as Salesforce CPQ and Clari (preferred) • Experience designing AI-assisted workflows or co-worker agents (preferred) • Experience hiring and building renewals or account management teams (preferred) • Background in fintech, payments, or accounts receivable software (preferred)

🏖️ Avantages

• Comprehensive health coverage • Competitive retirement • Generous PTO • Parental leave • Flexible work options • Meaningful investment in professional development